Items Not Staying In Shopping Cart

[Robo_1]

I'm using the latest download of Cubecart 4, and I've just received a complaint from a customer, that no matter what they do, the products won't stay in the cart. This is all they've said, but I assume they add products to the cart, but when going to another page, or to the checkout, the items are gone.

I can't replicate the problem myself (I'm on a mac using Safari), and I'm a bit lost as to advise them what to do. Is this a common problem, and are there any fixes?

Thanks.

[Robo_1]

I'm using the latest download of Cubecart 4, and I've just received a complaint from a customer, that no matter what they do, the products won't stay in the cart. This is all they've said, but I assume they add products to the cart, but when going to another page, or to the checkout, the items are gone.

I can't replicate the problem myself (I'm on a mac using Safari), and I'm a bit lost as to advise them what to do. Is this a common problem, and are there any fixes?

Thanks.

Providing a link so that we can test it would be a good start

Check that the content pages and the cart pages start with www. and if the cart page is missing the www. then you will need to add it to your config file.

Totally forgot the link, for anyone who would like to test it though:

http://www.spinnekoppen.com/cubeshop/index.php

Thanks.

[Guest qly05]

Works fine here, using FF (latest) on WinXP. Maybe its just their cookies problem....

[Robo_1]

Thanks a lot for taking the time to test it guys, it's really appreciated.

So assuming it's a problem at the customers end, should I just advise them to do a cache dump and check that cookies are turned on, or is there anything else it could be?