Can't delete Product from Sales Cat. - does not exist anywhere els

[Guest jannette]

My client contacted me advising she couldn't delete an image from her store.

Image/product appears in Sales category (I know its not a category!). It doesn't appear anywhere else.

Clicking on the image results in an "Internet Explorer cannot display the webpage" page. The path is "http://prod_105.html/".

Clicking on the BUY button results in a store's page with "That product could not be found." statement. The path is "java script:submitDoc('prod105');".

Clicking on the MORE button results in an "Internet Explorer cannot display the webpage" page. The path is "http://prod_105.html/".

How do I delete this from the store when I can't find it in there?

Cubecart Version 4.0.3

(Can't upgrade as server doesn't support the next version of cubecart).

Any help please.

Thanks

Jannette

[kinetic]

Click View Products in Admin

find the product there

and delete it from the list or manage its images if leaving the product or simply take it off sale (enter 0.00) for the sales price field

If the product has already been removed and its still showing up in the sales "category"

then click rebuild/recount in admin

and click "Clear Cache"

that should clear it up if not Id suggest posting a support ticket to CubeCart

Kinetic

My client contacted me advising she couldn't delete an image from her store.

Image/product appears in Sales category (I know its not a category!). It doesn't appear anywhere else.

Clicking on the image results in an "Internet Explorer cannot display the webpage" page. The path is "http://prod_105.html/".

Clicking on the BUY button results in a store's page with "That product could not be found." statement. The path is "java script:submitDoc('prod105');".

Clicking on the MORE button results in an "Internet Explorer cannot display the webpage" page. The path is "http://prod_105.html/".

How do I delete this from the store when I can't find it in there?

Cubecart Version 4.0.3

(Can't upgrade as server doesn't support the next version of cubecart).

Any help please.

Thanks

Jannette