How do gift certificates work/show up in admin on orders?

[Guest]

When a customer buys a gift cert for £15 that sale comes in as normal and customer is notified with cert code.

We have an order which is pending for an item in the shop which costs £15 and the order value is £0

1)How can we see if that certificate is used against that order- payment method is shown as "undefined" in admin no mention of certificate.

2)Is the order set to pending because the customer did not think they needed to complete the shipping and logged off before they completed checkout all the way through?

In summary, we have sold a cert for £15 , a customer seems to have used it, but they don't know that they need to pay postage for their item as they just entered their certificate number pressed checkout and went!

So we will have to manually notify all our customers who use certificates in future? And pay their postage to try to retain them as customers?

Could anyone let me know what happens in their store?

Our store ( CC4.2.3 ) is here:

Our store using gift certificates

[kinetic]

Pending orders occurs for a few reasons

1) They select print order form and you will know if its a valid print order form by looking at the order and looking to the gateway Used

Print order form orders need for you to WAIT to do ANYTHING with the order until you recieve a check or money order

2) They used a different gateway (Again check the gateway used in the order) and had troubles and the gateway didnt report back (paypal ipn)

3) they got thru most of the check out process but didnt actually submit payment of any kind or abandoned their cart (this is the number one cause for pending orders

orders are ALL pending till they have been updated by the gateway an order has to to be added to the DB and set to pending in order for the gateway to let you know (and set to processing) if their payment was successful if the customer abandons the cart before this is done you get a pending order

if they never even selected a gateway you get a pending order

some people say why not stop the adding of the order as soon as cubecart does it?

again so the gateway has something to update (fail or success) when the customer does try to

pay

ALL store owners should double check ANY and ALL payments thru all gateways they are using before fulfilling an order and shipping it out or giving the download away...

do not skip this STEP!!!

If your checking has determined that you are either waiting on a check or money order or that they might have had trouble

by all means use the order section and notes to customer to ask:

"We see that you tried to make a purchase at our lovely store but did not complete it. Would like us to cancel it or do you need assistance with this purchase?"

Pending orders processing orders Check for actual payment at the gateway provider

Pending orders check what gateway was used if print order form wait a while to see if the check or money order comes in

Hope this helps ;)