Guest Posted December 8, 2008 Share Posted December 8, 2008 Hello. This is out of nowhere but I noticed my orders stopped coming in earlier...then I went online and ran a sample order however then getting to STEP 4 where the system gets the rates from the USPS server the only thing displayed on the screen is: XML error: no element found at line 1 Has USPS server just changed something?? I made no changes to my store in months...the only thing was a few weeks ago added a few more products but up until yesterday (I think) everything was fine. -Tim H. Quote Link to comment Share on other sites More sharing options...
Guest oren Posted December 8, 2008 Share Posted December 8, 2008 I have the same error on my cart, I disabled USPS for now. does anyone know what's the problem? Quote Link to comment Share on other sites More sharing options...
Guest Posted December 8, 2008 Share Posted December 8, 2008 Thank you for confirming oren. I do not know but something then must have either changed on the USPS Server or there is just a problem with their server (hoping for just a problem)... I really hope they did not decide to make their XML and code 'more effiecent' and screw many online retailers during the month of DECEMBER!!!! I right now have it disabled too and just going with UPS...however this will cost me many international sales until this problem gets fixed!! -Tim H. Quote Link to comment Share on other sites More sharing options...
ClaireWalters Posted December 8, 2008 Share Posted December 8, 2008 I just had the same problem! Anyone have any advice? Quote Link to comment Share on other sites More sharing options...
Guest Posted December 8, 2008 Share Posted December 8, 2008 Well the problem still exists... I cannot start troubleshooting until a few hours from now (once I get todays shipments out)... Has anyone contacted the USPS Webtools or whatever the place is called. I think they have e-mail and phone support but right now I can't get to doing that. -Tim H. Quote Link to comment Share on other sites More sharing options...
Guest Tahoemike00 Posted December 8, 2008 Share Posted December 8, 2008 I just called the customer service line - after many hours of trying and not being able to get through I finally got in.... They confirmed there is a problem ("server down") and they are aware of the problem and are working on it. They had no idea when it would be functional again, but said "try it again tomorrow" Quote Link to comment Share on other sites More sharing options...
ClaireWalters Posted December 9, 2008 Share Posted December 9, 2008 Thank you for the update! I just called the customer service line - after many hours of trying and not being able to get through I finally got in.... They confirmed there is a problem ("server down") and they are aware of the problem and are working on it. They had no idea when it would be functional again, but said "try it again tomorrow" Quote Link to comment Share on other sites More sharing options...
Guest Posted December 9, 2008 Share Posted December 9, 2008 Finally! It seems the USPS Server is again working! I checked 10 minutes ago and it was still down...decided to check a few minutes ago again and its up! -Tim H. Quote Link to comment Share on other sites More sharing options...
Guest Posted December 9, 2008 Share Posted December 9, 2008 Forget it ... Just checked this morning and well the USPS XML server is still screwed up. Way to go USPS...dummies. I guess they don't believe in backup servers in case of catastrophic failures. Quote Link to comment Share on other sites More sharing options...
Guest Posted December 9, 2008 Share Posted December 9, 2008 This is the new error I am getting: Return XML: -------------------------------------------------------------------------------- <Error> <Number>80040320</Number> <Description>An unexpected system error has occurred. Please try again later or contact the System Administrator. </Description> <Source></Source> </Error> Quote Link to comment Share on other sites More sharing options...
Guest Posted December 9, 2008 Share Posted December 9, 2008 Yes just called the support # again ... Yesterday the message said 'We plan to have everything working by the end of the business day Monday'. Today's message sayes ''We hope to have everything working by the end of the business day Tuesday.' Quote Link to comment Share on other sites More sharing options...
ClaireWalters Posted December 9, 2008 Share Posted December 9, 2008 i'm using % of order for shipping total for now. It has it pros & cons but better than the USPS which is not working. Quote Link to comment Share on other sites More sharing options...
sparky5693 Posted December 10, 2008 Share Posted December 10, 2008 This is really a pain for me. Probably a third of my orders are international. At the moment, sometimes shipping is working, other times it isn't. Quote Link to comment Share on other sites More sharing options...
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