Jump to content

Download Link Yields Empty File


Guest lukab

Recommended Posts

Guest lukab

I am a newbie. I've read my way through the forums and understand the concept of public folders and why I shouldn't put my valuable files there. I also understand that every setup is a bit different. I sell tangible and digital items. I have created with Cpanel a download folder so my path to it is /home2/mylogin/download/myfile.pdf It would seem that should be correct. I am also careful to make sure that the file name is precise (caps are important).

So, when I make a test purchase through PayPal, I get the appropriate emails. I then have to go into the admin and manually change the purchase from pending to processing to trigger the email that contains the actual download links. I really would like that to be automatic instead of requiring a manual change since my customers tend to expect an instant link. So, I'd love to hear if there is a mod available to fix that.

However, even more of concern is that when I get the emailed download link and attempt to click through and download, the file that is downloaded is empty... 0 bits. Also, a couple of attempts where two products were purchased, a double set of download links were sent. So, two products, four download links and all of the downloaded files empty. Hmmmm... really pulling my hair out over this one. Anyone have an idea? Please keep in mind that I'm not a coder. I am currently building this cart in a subdirectory to try to get it in tip top working order before I replace the current cart with CubeCart. My version is 3.0.17 My cart url is http://www.unitedcatholicartists.org/cart

Thank you so much for any help!

Ruth

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...