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Error on page / BUY button doesn't work / Language switch


Guest migsel
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Guest migsel

Hi,

I have upgraded my store from v3 to v4 and it seems to work fine from where I'm sitting.

But I have SOME customers (2 today) complaining that they can't order items.

* When they click the BUY button nothing happens.

* At the bottom of the brower they get "Error on page"

* When they select a different languge, nothing happens, selection jumps back to "English".

What can be causing this?

I had none of these issues in the v3 shop.

Best regards,

Michel

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Guest migsel

Did you upgrade the skin? or choose a new v4 skin? URL?

I modified the KitaBlue skin with some different colors and small modifications.

The shop is at www.migsel.com

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Guest migsel

Try removing the space (blank line) at the top of the global templates, this is the likely cause.

Do you mean

cart.tpl

index.tpl

in the skin\tyleTemplates\global folder?

I find no blank line in those.

I have seen myself today that the problems exist when accessing the site from Internet Explorer 7.

I upgraded that PC to IE8 and then it worked. But I can't expect all visitors to upgrade there IE of course.

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I have the same problems.

But I solved them for the shop owner by dissable the Compatibility View in IE8.

But changing settings for costumers is going too far for me.

So there are still customers that can't buy with version 4.4.1 if they use Compatibility View i think.

I made a bug report.

http://bugs.cubecart.com/view.php?id=2139

If we provide more information i hope we can resolve this problem faster.

Kuipje

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Guest thecanfool

I am having the same problem. First noticed after updating to 4.4.0. Using i.e.7 the add to basket button doesn't do anything and i.e. reports error on page. I did not know that the problem existed with i.e.6 but i had not tried it. I installed i.e.8 to see if the problem existed there also. It seemed to work ok but after reading this thread i enabled compatibility view in i.e 8 and see the problem still persist with 4.4.1. At least it explains why my sales have dropped by more than half. As i'm sure most people know well over half of internet users are using some version of i.e. making this a very serious problem. :sourcerer:

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Guest migsel

This clearly is an important issue that needs attention from the programmers.

I have paid 130 euros for an upgrade that prevents my customers from ordering!

Please fix this ASAP!

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Guest migsel

I'm sorry but it's not very clear.

Is the fix to remove the comma in this line:

$('bg_fade').setStyle({

display: 'block',

});

My editor doesn't show line numbers.

And a bit lower there is another occurrence of

display: 'block'

in the line

$('loading').setStyle({

display: 'block',

position:'absolute',

'z-index' : 99999,

top : y + 'px',

left : x + 'px'

});

Should that be left alone?

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Guest thecanfool

I'm sorry but it's not very clear.

Is the fix to remove the comma in this line:

$('bg_fade').setStyle({

display: 'block',

});

My editor doesn't show line numbers.

And a bit lower there is another occurrence of

display: 'block'

in the line

$('loading').setStyle({

display: 'block',

position:'absolute',

'z-index' : 99999,

top : y + 'px',

left : x + 'px'

});

Should that be left alone?

function showloader() {

var eltDims = $('loading').getDimensions();

var browserDims = document.viewport.getDimensions();

var y = (browserDims.height - eltDims.height) / 2;

var x = (browserDims.width - eltDims.width) / 2;

$('bg_fade').setStyle({

display: 'block'

});

hope this helps

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  • 2 weeks later...
Guest jamble

I removed the stray comma and still have this issue. Have had to force compatability mode in IE8 through my skins as a short term solution which will hopefully work as it only seems to affect IE8 and adding to the basket.

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  • 2 weeks later...

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