For some reason, the template rendering engine isn't liking this part of the email template: {$DATA.ship_method|replace:'_':' '} Please bring up for editing the email templates for Cart: Order Confirmation and Admin: New Order. Edit both the HTML and Plain Text tabs. Replace: {$DATA.ship_method|replace:'_':' '} with: {$DATA.ship_method} If you are really good at making SQL queries, you can construct an UPDATE CubeCart_email_content replace() query and apply it