Kendi

My business account is my "merchant account", runs payments as PP funds and major credit cards, and from past experience (bounce fees) we do not accept checks of any kind - PP has been spectacular for us over 10 years + personally been with them since they first came to be There is API info, mostly for Express and Pro - which I have no real need for - just keeping it simple and CC system has been a great aid in doing so - + I know enough code whacking to be dangerous But I might browse the info to see if there's anything helpful, but I have to wash my hair

Cool PHP info - thanks B! "Does PayPal have the settings to use that data"? - Exactly - I let you know what we know as soon as we get a 'complete' PP CC order. We're looking at just that DB - Right now just want to get the item details on the packing slip in PP - we use packing slips to fulfill, quality check and complete each order. We're a very small business, but do well, like to keep admin'ing as simple as possible)

We want to get the line order's item details to PayPal to appear and print on the packing list - Q: Would not the line "return false:" (line 44) have to be deleted or be commented (blocked) out as well? We need this info passed on to PayPal - going to opt in the /* to */ (lines 29-42) and opt out the "return false:" - we'll see if PayPal receives it and how it deals with it

I try to be nice, but customers can get pretty nutty - We have got duplicate and single orders and no payments too - we even put in an alert saying do not click unless you're ready to make a payment ...and they still persist. I do know when I do tests orders with our test customer (on a computer) I can hit back reasonably quickly, say 1-2 minutes tops, and get same order page all still populated and can resend the order again (over and over) - always thought that was odd. Have to check into that caching issue when we get a chance

CC is sending us multiple/ duplicate order confirmation emails - it's sparse / random - most orders are fine - don't see any pattern - started out as two with an order, and today we got the first order with three duplicates. Started after upgrading to CC 5. Doesn't cause any real problems beyond the extra email. It's like maybe the customer is back clicking and hitting submit button again

I've had a test customer for a while to test stuff - always a good idea I'll have to note the order status when looking at the old orders - good point! Most of these old completed orders are set to "Processing" and we'd like to set them to "Complete" - So question is: Will that send an (unwarrented) email to customers and can that be temporally avoided? - What is the "triggering mechanism" that send those customer notification emails? I'll have to test the process and/or maybe look at editing the DB (?) Q: Will CC 5 not see those past CC 3 orders for reporting? - maybe I need to do some DB maintenance since upgrading from CC 3 ? On the reviews - I find it slim spam-bots are leaving the "incoherent" reviews we're getting. Not so much concerned with product ratings from the reviews, they'll never be published on the site, these nutty reviews aren't rating the product, just stupid and mindless comments. Been using CC since near 1st version, it's been great - We're just testing the review feature to see if like having it on. We've been around a while, so we expect Internet foolishness. Just looking to track the activity and have available what info we can until we decide what to do - We'll just hang on to them for now.

To clear the Dashboard tabs' red status dots and not bother customers with needless emails - ? Since upgrading CC 3 to 5 CC the admin Dashboard reads old orders we never bothered handling in CC 3 (did what we needed in PayPal) - Using CC 5 we like to start marking orders when complete, but our CC 5 'Unsettled Orders' tab shows 340 old orders pending which we'd like to clear (a shame that CC 5 is not tracking those old orders for reporting) Like to clear the red dot, but just thinking we don't really want the system to email past customers that their old past orders are complete - (Customers can get so easily confused ) Now I read a thread where Al Brookbanks says enabling "Don't check skipped order processing email" will not send an email to customers going from Pending to Complete - True? So could this be turned on to clear the Unsettled Orders tab, then turned back off to go forward emailing customers that the order is 'Complete'? - We just like the confirmation coming from us as a backup to PayPal's 'Order Shipped' emails Also like clear the pending reviews tab red dot alert without deleting pending reviews - ? Thanks -

bsmither - I think you meant {$DATA.customer_comments} - worked like a charm! I also added the code to the customer confirmation (Cart: Order Confirmed) templates; To wit I added " Customer Comments: {$DATA.customer_comments} " That also answers a few other questions I was having too Spectacular - Thank you very much!

So sounds like a crucial element was overlooked somewhere after v3 - unfortunate, especially since we paid for CC Lic - Well, we're not programers, which is why we use (bought) a cart web site system, but we could hack a fix if we had the wheres and whats

Have recently updated from CC 3 to 5 - Found the "Delivery Notes or Additional Comments" from check-out are not being included in the admin and customer order emails like before (in V3) - we desperately need this. Maybe I missed an admin setting? They are showing in the Order Summery in the web site admin.

OK, it's happening - for those interested in doing this: In our case this is good for local product delivery, where as customer's billing phone number (and delivery address) may not be the Invoice info (especially a common occurrence in a college town). I have the cart(basket) at check out displaying under "Delivery Address" (right) the optional and editable phone number field "phone_d" which must be added to the DB (I placed all instances after "postcode") - ergo for steps 2-3 and 4. 'I also added the customer phone to display under "Invoice Address" (left), by duplicating the "phone" variable in the Invoice address section(s). Files modified: /includes/content/gateway.inc.php /includes/content/cart.inc.php /includes/orderSuccess.inc.php /language/your lang/lang.inc.php /skins/skin name/styleTemplates/content/cart.tpl (the form) The customer phone numbers are included in the admin.'s new order email - tested with print and PayPal payment modules I will be testing with manual secure CC ordering later - but expect it to work fine. :)

Well, I found the form's layout in /skins/my skin/styleTemplates/content/cart.tpl - about line 16. SO I have the field happening - but just the field, empty and no label. Found customer info (Invoice Add. and Delivery Add.) variables in /includes/content/cart.inc.php - added phone line; Playing with existing lines and omitting existing variables I observed this is where the form is filled with variables - about line 214 "// stick in delivery details", but still no phone showing in the added cart.tpl field, nor the lang label (which I added "phone" in lang.inc.php). Seems like I'm hitting all around it, but phone isn't fully happening I got the phone number to show on left under "Invoice Address" - not sure how, but I'll restep and see if it leads to getting it populated in at right "Delivery Address" in the added phone field. EDIT: I just got it working - BUT the phone shows twice! and naturally causes a Sql DB error I'm thinking (hoping) from there, once the phone (and/ or address) is confirmed or changed by the customer it'll transfer down through to the order and then in the admin new order email - ? B)

Excellent - got just what I needed there - Thanks! Now, on to having customers able to SEE and thus edit their phone number in the "Delivery info" during check out ("step 2" I believe it is) - I've played with the gateway.inc.php in the seemingly applicable areas and can't get anything happening. Appreciate any help. Why the customer phone number variable was not included along with the rest of their info is a baffler to me. BTW - is important as we do shipping and local delivery.

A prospective business I'm involved needs to have the customer's phone readily on hand to call them if there any problems with their order - Being a past CubeCart fan user I found it odd this is not done in V3 (I'm checking into whether V4 is doing the same) I need to have the "new store order" email contain the customer's phone number; Could this done in orderSuccess.inc.php? I'd also like to generally re-configure the email's info layout as well, w/o involving any real 3rd party mods. It would also be nice to have the phone number as modifiable option in the customer's info check page during cart viewing and checkout. I'm open to paying for the mod(s) to be done ~

Contact your host. :lol: