platedepot

Not sure. I'll change the settings and check the next order that arrives. I cannot replicate the problem when I place an order myself. Thanks MARK www.platedepot.com CC ver 5.2.2 - upgrade from 5.2.1

I started this topic about a month ago, and just finally noticed that the products with a product title that begins with a number (about 99% of mine start with a year - e.g. 1975 Ohio) omit the product listing and price from the confirmation email and from the customer's view - I can see the proper listing on the admin side. Products with a title that begins with a letter (e.g. Ohio 1975) show normally. Obviously, this freaks out customers who get blank confirmation emails. (see attached) A workaround would be to change the listings to start with a letter (there are about 1200 of them), but is there something in the code that can be modified to recognize product titles that begin with a number? Thanks MARK www.platedepot.com CC ver 5.2.2 - upgrade from 5.2.1

Thanks to everyone for their help.

Hi Bsmither-- Somehow I completely locked myself out of my own image directory trying to change permissions. I simply deleted the whole mess and reloaded. The images are showing now. Is there a quick way to attach the images to the listings with SQL or is the store image loader the best way to do it? Thanks again

It does exist. See screen capture:

Thanks for the advice. I removed the duplicate indicies, but still have the same results. Thanks though

I did a screen capture. Could the duplicate index keys be the issue?

I appreciate your help - unfortunately - no luck. I've been okay through the 5.x upgrade. The upgrade from 5.2.1 to 5.2.2 is the first one to give me problems. I've opened a support ticket with the boys in Britian. Thanks again

That worked nicely - thank you!

Dirty Butter - Thanks for the reply. Could you please post the specific lines of code that need to be uncommented? I'm the wrong kind of engineer to figure this one out. Thanks

This may already be another topic, but I'm not sure. After my upgrade to 5.2.2, I seem to have lost all of my stock quantities (e.g. 1 in stock, 2 in stock, 0 in stock, etc.) in the Product Inventory menu. I've had CC since version 3, and this is the first time I've seen this. Is there a new setting we have to set somewhere.

After a hellish upgrade to v. 5.2.2, I seem to have lost all of the photos associated with my listings. All of the photos are in both the /image/includes/ and /image/cache folders. The listings have the yellow stars on the correct image associated with the photos (although the "Main Image" thumbnail comes up blank.) The image file manager shows all of the photo files (although clicking on them will bring up a mesage saying that "This image could not be loaded".) I've tried "Update File List" under the image manager, and I've tried manually reloading the images to listings. No luck with any of this. My website it www.platedepot.com. Clicking on any listing will show a listing without photos. Any ideas?

BSmither: this is an image of a specific order from the dashboard view (dashboard>>orders). I'm running the latest version of Cubecart (v. 5.2.1)

I've had a very similar situation to this. I've attached an order that shows this issue. The items are all doubled, plus some extras that didn't seem to work at all. Furthermore, the stock quantities on these types of orders will go negative (as high as -4 in some cases), which seems to suggest that customers may be trying to place the order again (or several times) after hitting a roadblock somewhere. I personally have not been able to duplicate this problem, but I do see it often. Note that the person who tried to place this order did not succeed (no total and only a $2.50 postage charge). The stock quantities of all these items are now -2. Suggestions? Or should I log in the bug tracker?

Would that be related to this issue? (See attached screen capture). If so, bsmither, could you post instructions on how to include the {$DATA.product_code}? Thanks - MARK

I've been having the same problem on and off (mostly on) for the last several days. GoDaddy has not been adjusting the server or PHP version. Cubecart seems to be choking on loading the dashboard after login. Is there a way to bypass this screen and go straight to ORDERS upon login? Also, customers have still be placing orders, so the front end is still working.

Could this have been a fix to a bug that I was experiencing in 5.1.1? Customers would place an order, then get transferred to PayPal to pay, and they would only be charged postage. This was starting to occur in the last two weeks, which prompted me to upgrade in the first place.

I did a backup both in Maintenance and in my hosting service (Godaddy) right before upgrading. I have both backups available. I do not use a table prefix that I know of (in other words, I didn't modify anything from the regular CubeCart setup - I'm not that tech savvy.

There is also a thread on this in the Upgrage and Installation forum. I am reposting my response to BSmither's request for information... I queried the CC_order_inventory table and found only 55 rows, which represent yesterday's orders. CC_order_summary has over 4000 rows, representing orders going back to 2009. Debugging an order that is missing inventory showed a call made to CC_order_inventory, but since there are no rows with that order number anymore, nothing was returned. I've taken the store offline until this gets fixed. MARK www.platedepot.com

I'm having the same problem. I queried the CC_order_inventory and found only 55 rows, which represent yesterday's orders. CC_order_summary has over 4000 rows, representing orders going back to 2009. Debugging an order showed a call made to CC_order_inventory, but since there are no rows with that order number anymore, nothing was returned. I've taken the store offline until this gets fixed. MARK www.platedepot.com

It does not appear so... I've attached a screen capture from mySQL on my host server showing only single tables. MARK

I upgraded the store from 5.1.0 to 5.1.3 yesterday. Since, I've done the upgrade, I have had two major issues: When the order is tranferred to PayPal for payment, only the postage is billed. However, my dashboard tells me the entire order has been paid for. One customer was honest enough to tell me that he was only being billed $4 for a $50 order. Some orders will appear with no items listed and just the postage. I have attached a screen capture of this The contents of any order that was placed prior to yesterday has now disappeared. I did a database backup both through cubecart and my hosting company prior to updating. The hosting database restore continues to show orders with no contents. The cubecart database restore shows complete order, but nothing beyond last weekend (despite being backed up yesterday). I have also attached a screen capture of this. This is on top of the 10 - 15% of orders that do not transfer to PayPal cleanly and are thus lost, unless I send a manual invoice. Feeling pretty trapped here, and my customers are getting quite frustrated. MARK www.platedepot.com cubecart1.tiff cubecart2.tiff

Is there a way to do a partial refund in PayPal (e.g. to refund a postage overcharge) WITHOUT Cubecart canceling the entire order? Because of this, I've had items falsely restock. This did not seem to be the case in CC v. 4. Why the change? MARK www.platedepot.com

I just went back to 5.0.6, which has been relatively stable for me so far.

Just upgraded to 5.0.7. The filtering option in the upper right-hand corner of the product inventory page is no longer working. I select what category I want, and nothing happens. I have over 3000 products in 70 categories, so filtering is a must. Any ideas on how to fix this? Thanks MARK