platedepot
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Posts posted by platedepot
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I recently changed hosting for my store. I saved a copy of everything from the old hosting account and uploaded to the new server. When trying to do the setup, I received a message that the IonCube PHP Loader or Zend Optimizer is not installed. I uploaded both to the new server. Is there there something else I need to do?
Both the old and new hosting accounts are with the same provider; the new account is an upgrade. Neither account is a dedicated server.
Thanks for any help
MARK
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Worked perfectly - thank you!
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I've recently upgraded to 5.0.6 from version 4. I tried a test order to my home state of Illinois, for which I have to collect sales tax. I noticed in the test order that sales tax was not being added at any stage of checkout. I've attached a screen capture of my tax settings (I have no idea what "Tax Details" are. Am I missing something?
Thanks
MARK
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That worked wonderfully - thank you!
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I accidentally destroyed my product catalog while doing some maintenance (over 2000 products). I did backup the database before doing this, and I am now unsure of how to restore it. The rest of the database is intact, but since I have a full backup, it would probably be best just to restore everything.
Can anyone help me with the restoration process?
Thanks
MARK
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Lee--
Thanks for your help - I would have never thought to look there!
MARK
www.platedepot.com
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There used to be an option in Version 3 to exclude shipping costs from sales tax calculations, but I have never seen that in Version 4. Currently, I have to refund the excess tax, since the state does not charge tax on shipping. Does anyone know how to set up the sales tax calculation to ONLY include the items purchased.
Thanks
MARK
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Look in the Language section of Admin.
Exactly what I was looking for - thanks!
MARK
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Second post today...
Does anyone know how to change the text that is in the emails that are sent to customers. I'd like to be able to personalize the emails and make them more descriptive.
Thanks
MARK
www.platedepot.com
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Is there any way either in CubeCart or developed by a third party to show not only new products, but also recently updated products on the homepage? After a product has sold, I reuse the product listing (database row) to list another similar product. This helps limit the number of rows in my database. I would like to have this updated product listing show up on the homepage as if it was a new product.
Any ideas?
Thanks
MARK
www.platedepot.com
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Has anyone succeeded in moving Cubecart to GoDaddy? I see that they only allow Zend for PHP 4 instead of PHP 5 that CubeCart 4 requires. I read an earlier post from August about setting up Ioncube on GoDaddy, but I was not successful.
Ioncube is loaded at: /home/content/m/d/o/mdo200/html/ioncube/ioncube_loader_lin.5.2 so - it is linux x86
I have a php5.ini file that is taken verbatim from the post from August (save for the pathnames)
ioncube-encoaded-file.php ran successfully, but I'm still getting the typical 'Zend Optimizer not installed' when I try to open my store admin (www.platedepot.com/admin.php).
Any suggestions or ideas?
MARK
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EUREKA!! That worked on both my PC and my wife's Mac.
Thank you VERY much for your help Estelle!
MARK
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Hi Estelle--
Thanks for the suggestion. I incorporated the changes that you suggested, however, I'm still getting the same empty cart issue. I'm even getting on my own PC now, which had never been a problem before.
I think the issue lies with the SSL settings. When I have SSL disabled, the store works perfectly, but that's not optimal.
My settings are as follows:
HTTP Root Relative Path: /
HTTP Absolute URL: http://www.platedepot.com
HTTP Root Path /home/platedep/public_html
HTTPS Root Relative Path: /public_html/
HTTPS Absolute URL: https://www.platedepot.com
HTTPS Root Path: /home/platedep/public_html
Is there anything here that looks out of place?
Thanks again
MARK
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Hi Jennifer99--
I tried your suggestion to force SSL throughout the entire site, and it continued to have the same ordering problems. However, when I did the opposite and removed SSL completely, the orders worked flawlessly - even on my wife's Mac using Safari.
Obviously, I don't want an unsecure site - even though the money processing is done via PayPal. I had CC4.2.2 insalled professionally by the Cubecart staff, who had access to my server control panel. There's obviously a disconnect here somewhere.
I had also opened a bug documenting this problem, but it was also rejected due to a lack of consistent reproduction - although it seem extremely consistent now.
I'll check the archive for SSL posts. In the meantime, does anyone out there have any ideas?
Thanks!
MARK
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Henna--
Thanks for testing it. I'm having a few customers with XP test it as well - some of whom have had problems in the past. If I can at least get Windows working, I can deal with Mac folks later.
On the whole, Cubecart's been fine, but this is a very crippling issue. Next stop, Zen Cart?
MARK
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I tried placing an order using FF on the Mac - I get the exact same results as I did using Safari.
Although I still cannot login on the Mac, it does show me as logged in when I check the stats on the Adminstration page.
Also, I still haven't been able to confirm if the cart is working correctly on the PC side, as I've never had a problem, but some of my PC customers have.
Thanks!
MARK
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Hi Estelle--
Thanks for staying with me on this. I'm working on both my PC and my wife's Mac. I've cleared her cache and cookies (I did not notice any ccUser cookies before I emptied them. I tried again to navigate to my store and place an order with no luck. I'm still getting the 'Cart Empty' message when I proceed to the first step of the checkout. Items will add to the basket correctly, and I have no problem in viewing the basket.
Also, it will not let log in as a customer on the Mac. I will enter my login name and password, and it returns me to main store page with the 'Welcome Guest' prompt. I tried several times.
Finally, I just received yet another email from a customer who was unable to check out. I've got an email back to him to see what kind of system / browser he's using. I'm assuming that he also could view his basket as he sent me a screen shot of it.
Finally, finally, I have about 20 customers who are listed in the customer database with zero orders. I'm assuming that they were able to register or log in and lost their cart somewhere in the checkout process. This latest customer fits in that mold as well.
Thanks again
MARK
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Hi Estelle--
Thanks for your help - I was hoping you'd notice this post. I changed everything over to www.platedepot.com. The store works correctly on my PC (w/ XP), but it still empties the cart on my wife's Mac using Safari.
Is there any other setting that I'm missing?
MARK
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Should I have SEO enabled? (I'm not even sure what it is)
If so, how do I do that?
I had version 4.2.2 professionally installed by the folks at CubeCart, so I was expecting a properly functioning version. Is this a bug in the code, or a problem with the settings on my end?
Thanks!
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I've found a bug that has the following characteristics:
- Shopping cart inconsistently empties as the customer proceeds to checkout
- Customers have both Mac and PC's (XP and Vista)
- Some customers can successfully place several orders, then have the cart empty on the next order. Others will encounter the bug on the first order
NOTES:
- I personally have been unable to reproduce the bug, but I get 1 - 2 emails a day from customers complaining of it.
- I use SSL, but I do not force it.
- I've tried using the session.php code modification suggested by user Estelle with no luck
- I notices that people refer to 'SEO Mode enabled' - but I'm not sure how to check for that. I'm not really versed in programing, I just want to sell my products.
- I know this as been discussed before, any new insights?
- I've also added this bug to the bug tracker
My store URL is LIVE and is: www.platedepot.com
Changing hosting - cannot re-install v. 5.0.6 - no Ioncube or Zend
in Install & Upgrade Support
Posted
Thanks for the advice. I feel another phone call coming on later tonight after I have free cell minutes.