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firetrader

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Posts posted by firetrader

    Order Processing - Pending

    in Technical Help

    Posted

    Hi All

    When I have a customer pay via Paypal it automatically goes to Order Processing and manual credit card goes to Order Pending
    I want all order to go to Order Pending until I action them and and select processing, it gives the customer the wrong impression that its already processing when we have not even looked at it,

     

    Anyway around this ?

     

    Andy 

     

     

    Resolved - V5 Tax rates and calcualtions just do not work

    in Technical Help

    Posted

    We are now taking orders on the new 5.0.7 V5 Page.

    The cart does not calucualte the tax correctly.

    We have a GST of 10% on every item.

    I have checked the Tax settings as have the guys from a development house and all is fine.

    2 issues I have

    The orders coming through the checkout at process stage the Tax and Freight calculations simply do not add up :

    As a real example this is an order below, the torch on the site is $ 44.50 INC GST

    But only shows the EX GST PRICE - I need it to be inc GST

    1 x UKE 3aa Herculite LED Helmet Torch - LT-UKE-3AA ($40.45) $40.45 EX GST

    Subtotal:$40.45

    Total Discount:$0.00

    Shipping:$6.90

    GST:$5.07

    Total:$45.52

    Then the second is the shopping basket shows ex gst prices as a buyer places items in there, it should show INC TAX prices as it gives the buyers a false price, who in there right mind is going to keep going back into the basket to see what the real total is before continung, it's supposed to be easy.

    There are so many threads on this, and I can not see a resolution or even a real answer on this,

    I have spent a huge amount of time and money moving to Cubecart, but am really regretting it at the moment and considering staying with Ezimerchant so I dont loose money on every transaction beacuse the amounts are wrong !

    Somebody please help !!!

    Shopping Basket Preview on main page - shows ex VAT prices

    in Technical Help

    Posted

    Can anyone shed some light on this?

    On my new installation of cubecart 5 when products are added to the shopping basket the basket summary shows prices ex-VAT which is confusing when the product added showed inc VAT and when you view the shopping basket by clicking on it you get the correct price breakdown. Why doesn't the basket summary show inc VAT?

    It should be added the data content for this shop was migrated from an osCommerce installation and there have been a few anomalies, could this be another?

    Thanks

    Hi

    How did you fix this ?

    I gave the same issue with GST

    Andy

    I need FREE shipping...

    in Technical Help

    Posted

    I got around a few shipping cost issues by using 2 methods, I use Aust Post for many items but due to Aust Post weight limitation, over say 20kg, the ship by weight function kicks in at this level, so here you select a strange weight for your products that you want free shipping under the ship by weight,

    ie: 25:0.0, so any item you select weight as being your selected number will generate a 0 cost in shipping.

    Maybe that will work

    A

    Multiple Shipping Items - Shipping setup demo

    in Technical Help

    Posted

    Hi All.

    I have some questions regards to shipping, as many have by the looks.

    I have customers who buy up to 10 different items in one transaction, what will be the best way to decide shipping, is there a way to consolidate orders to ship, some might be small cheap, and some could add up to over $2000

    Is there a demo or instructions on how to set up shipping, i have no idea and can not find any info ?

    With Qty discount how does the shipping get calculated on that, I don't want the customers to get big shipping charges as they will not buy the goods

    Hope someone can help

    Andy

    File Manager NOT Working after 5.0.7 upgrade

    in Install & Upgrade Support

    Posted

    Al

    Just to make it crystal clear.

    I had the issue from scratch a new V5 store, Kissmycart did the install, so it was not a muppet install.

    This store was never upgraded from a previous version.

    It started after image up loads took place, FTP'ed the original images up and was fine, once we uploaded some more through cube cart our issues started. I have a support ticket in, the the resolution offered fix was to upgrade "ARGH" to 5.0.7 which we did and nothing has changed.

    I have updated support with this and am waiting to find out the next step.

    File Manager NOT Working after 5.0.7 upgrade

    in Install & Upgrade Support

    Posted

    We are getting a lot of support tickets with this issue and in every case so far the setup script to upgrade the store has not been run. It is crucial to run this process with every upgrade. :)

    I never upgraded ! lol

    I'm still on the previous version, my fear is that I waste time and possibly add further issue doing the 5.0.7 upgrade and still have the same issue which it looks like people are at 5.0.7

    File Manager NOT Working after 5.0.7 upgrade

    in Install & Upgrade Support

    Posted

    I've never used image subfolders. I can't work on it tonight, but I'll play with one tomorrow and see what happens.

    Thanks, most work fine, its only certain ones, The get around is to create a new sub folder and re up load the photos and delte the old one, but this is cumbersome and will keep give issues, I did the SQL Update and now get HTTP500 errors when trying to open those subfolders.

    The store still shows the images and under file manger through the cpanel, the images still show as well

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