[Upgrade to 6.1.12 only went to 6.1.9. Retry errors]

Many thanks.   

 

[Upgrade to 6.1.12 only went to 6.1.9. Retry errors]

Hi - Upgrade from 6.1.8 to 6.1.12 seem to go smoothly until I check my admin panel & it showed I was now on 6.1.9.  I double checked my download & re-ftp it across.  Now when I try to run set up I get the following error:

 

 

[server errors since upgrade]

2 hours ago, bsmither said:

Perhaps a quick switching off of all plugins and snippets may reveal something.

Thanks for that suggestion.  I switched off the hooks & zero errors.   The strange thing is I've re-enabled them & still no errors!

[500 timout error on admin login]

Thankyou - that's the solution we're going for.

[500 timout error on admin login]

That was Chrome.

 

Firefox

 

[500 timout error on admin login]

3 minutes ago, Noodleman said:

in your initial post you said "it eventually times out with a http 500 error". can you attach a screen shot of the screen where you see that error?

 

[500 timout error on admin login]

error log - that was my fault.  No further errors since moved back to php 5.6

 

6 minutes ago, Noodleman said:

2) It could be your image cache rebuilding, in which case it will require several attempts to login before it will "just work". to test if this is the issue, rename your image directory, then add a new image directory with no images in it. Can you log in? (put it back after the test)

No difference

[500 timout error on admin login]

Would it be worth running the upgrade again?  It has worked since the upgrade & server move but thinking if there's a file with an error running an upgrade may overwrite it

17 minutes ago, MattW said:

Does the table storage engine matter? I've just checked, and the site having issues is using InnoDB for most of the tables, where the one that is working is using MyISAM for most of them. 

Interesting.  Although they have always been on the same server the site in question is not as old.

[server errors since upgrade]

Now up to 943 errors in an last hour!

[500 timout error on admin login]

Thanks Matt  - I've realised my error when posting the log.  The log in the acp reads latest error at top.   As we couldn't get into the acp I got the error log file via filemanager.   That reads newest errors at the bottom!   There was a restriction on openbasedir which was affecting updating of order status that Matt fixed.    Due to the way the error log file reads I've pasted the errors above the time of the fix instead of below.  My bad.

The only error that has occurred since the restriction was lifted is :

[19-Jun-2017 21:36:12 UTC] PHP Fatal error:  Call to undefined function mb_strtolower() in /home/****/public_html/classes/seo.class.php on line 1019
[19-Jun-2017 21:36:16 UTC] PHP Fatal error:  Call to undefined function mb_strtolower() in /home/****/public_html/classes/seo.class.php on line 1019
[19-Jun-2017 21:36:17 UTC] PHP Fatal error:  Call to undefined function mb_strtolower() in /home/****/public_html/classes/seo.class.php on line 1019
[19-Jun-2017 21:36:18 UTC] PHP Fatal error:  Call to undefined function mb_strtolower() in /home/****/public_html/classes/seo.class.php on line 1019
[19-Jun-2017 21:36:54 UTC] PHP Fatal error:  Call to undefined function mb_strtolower() in /home/****/public_html/classes/seo.class.php on line 1019

I'm not seeing this error among the many errors I'm getting on my other working shop (subject of another thread) so suspect this is significant

[server errors since upgrade]

I cleared & the first one that came up within a few seconds was this.

 

Today, 07:53	[Notice] /home/****/public_html/admin_XXXX/sources/settings.errorlog.inc.php:61 - Undefined variable: smarty_data

 

[500 timout error on admin login]

Thanks - in theory both have the same set up but I'll speak with our server guy

[server errors since upgrade]

 

Look to be the same.

 

On the installed site

final protected function __construct() {
		// Turn error reporting off as it is displayed in debugger mode only!
		ini_set('display_errors', false);

		// Show ALL errors & notices
		error_reporting(E_ALL ^ E_NOTICE);
		ini_set('ignore_repeated_errors', true);
		ini_set('ignore_repeated_source', true);

		

 In the download

final protected function __construct() {
		// Turn error reporting off as it is displayed in debugger mode only!
		ini_set('display_errors', false);

		// Show ALL errors & notices
		error_reporting(E_ALL ^ E_NOTICE);
		ini_set('ignore_repeated_errors', true);
		ini_set('ignore_repeated_source', true);

 

[500 timout error on admin login]

I have 2 cc installs on same server.  Both 6.1.8

 

One is working fine but lots of server errors as posted here.  This one has several plugins.

The other shop we can't log into admin panel.  It eventually times out with a 500 error.  This started when already logged into the ACP   Moving around within brought up same error but now logged out we can't get back in.  Due to lack of plugins it's not getting the server errors the working shop is getting but those it is getting are unique to this shop so I think they may give a clue.

Any ideas please?

[19-Jun-2017 21:03:34 UTC] PHP Warning:  Invalid Security Token in /home/****/public_html/classes/sanitize.class.php on line 150
[19-Jun-2017 21:11:57 UTC] PHP Fatal error:  Call to undefined function mysql_connect() in /home/****/public_html/classes/db/mysql.class.php on line 36
[19-Jun-2017 21:12:46 UTC] PHP Fatal error:  Call to undefined function mysql_connect() in /home/****/public_html/classes/db/mysql.class.php on line 36
[19-Jun-2017 21:12:48 UTC] PHP Fatal error:  Call to undefined function mysql_connect() in /home/****/public_html/classes/db/mysql.class.php on line 36
[19-Jun-2017 21:17:32 UTC] PHP Warning:  Invalid Security Token in /home/****/public_html/classes/sanitize.class.php on line 150
[19-Jun-2017 21:18:10 UTC] PHP Warning:  Invalid Security Token in /home/****/public_html/classes/sanitize.class.php on line 150
[19-Jun-2017 21:19:19 UTC] PHP Fatal error:  Call to undefined function mb_strtolower() in /home/****/public_html/classes/seo.class.php on line 1019
[19-Jun-2017 21:20:45 UTC] PHP Fatal error:  Call to undefined function mb_strtolower() in /home/****/public_html/classes/seo.class.php on line 1019
[19-Jun-2017 21:25:05 UTC] PHP Fatal error:  Call to undef

 

[server errors since upgrade]

The sites working as it should as far as I can tell but got over 30000 pages of server errors since i upgraded to latest version on 6 June!  These are the errors which seem to be on a loop.

 

Anything I can do (non-coder alert) please?

 

	Today, 22:46	[Notice] /home/****/public_html/modules/plugins/enhanced_sorting/admin/functions.php:0 - Undefined index: localkey
	Today, 22:46	[Notice] /home/****/public_html/modules/plugins/enhanced_sorting/hooks/class.gui.display_popular_products.php:0 - Undefined variable: license_check
	Today, 22:40	[Notice] /home/****/public_html/modules/plugins/enhanced_sorting/admin/functions.php:0 - Undefined index: localkey
	Today, 22:40	[Notice] /home/****/public_html/modules/plugins/enhanced_sorting/hooks/class.gui.display_currency_switch.php:0 - Undefined variable: license_check
	Today, 22:40	[Notice] /home/****/public_html/modules/plugins/enhanced_sorting/hooks/class.gui.display_popular_products.php:0 - Undefined variable: license_check
	Today, 22:37	[Warning] /home/****/public_html/admin_XXXX/sources/dashboard.index.inc.php:311 - array_keys() expects parameter 1 to be array, boolean given
	Today, 22:37	[Notice] /home/****/public_html/admin_XXXX/sources/dashboard.index.inc.php:319 - Undefined index: plugin_tabs
	Today, 22:36	[Notice] /home/****/public_html/classes/gui.class.php:714 - Undefined index: recaptcha

 

[Problems with users unable to complete checkout]

I think it may be more that the total requested isn't a round number due to the discount,  Not 100% sure.  Will see if I can find relevant log.  Thanks

[Problems with users unable to complete checkout]

It's been suggested to me by Paypal that it's the discount code causing the issue.  Something to do with the invoice amount not matching what's being charged.  Possibly a rounding up or rounding down issue of the discount percentage.   They suggested I feed  that back to the cart developers before taking it any further with them.

[Problems with users unable to complete checkout]

As ever - many thanks for the response.  I do have a full merchant account now so will ring them tomorrow & post here if the response is anything useful.

Cheers.

[Problems with users unable to complete checkout]

Some have no transaction log so I guess those just didn't follow through.  The ones who are letting me know have 'Not Available'

 

[Problems with users unable to complete checkout]

Since the upgrade to 6.1.3 I've had a couple of issues.

Firstly emails weren't going out to users.  I re-entered & saved the email password & that's now ok.

 

Secondly some users are not able to complete checkout & I'm getting multiple orders stuck to pending.  If I send a manual invoice they can pay it by card or paypal with no problem so it's not a problem with their payment account or card.

 

The error page does not make it clear what the issue is.    I can't make head nor tale of the Request Logs to figure out what's going on.  

Any tips on how to pin this down please?

 

Some screenshots from a buyer - prepayment, payment & rejection:

 

 

 

   

[Searching sales by item]

Is there a way to search who has bought an item?    I can't see one.  If not is there an add-on that can do this.  

I would like to know all the buyers who bought Part A with link to their order.

 

Thanks

[[Resolved] Strange order issue]

Just an update - I signed up for payments pro & the integration is working well.  I only have the pro plugin enabled now

[I was hacked after all! Advice required]

Thanks - I'm actually in process of downloading the site for comparison with Beyond Compare.

 

My hosting think it's a false positive.

[I was hacked after all! Advice required]

Google reports 2 php files in my root directory.  I can't see them via ftp.  I I follow & render them from within the google tool They come up with my sites 404 page not found.

One appears to be porn related.  Is this a false positive maybe?

[I was hacked after all! Advice required]

Google results for my store are saying 'This site may be hacked'.   I've non of the indicators above from the time it was hacked.  Any ideas please?