fettlebox
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Posts posted by fettlebox
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Just noticed - screenshot above is from cc_cc_CubeCart_option_assign.
I also have one called cc_CubeCart_option_assign.
It shows as below;
If I go into edit is shows the decimal as 10,2
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I made the change via phpMyAdmin & back in cc admin changed the weight of the option to 0.002 & saved. No change - back showing as 0.00. I cleared the cache & tried again - no difference. If I change it to 0.01 it sticks.
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The product weight isn't a problem. I can set weight to 3 decimals. The problem is with product options where the weight is only to 2 decimals
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I'm offering a product option. The additional weight is 3g ie 0.003kg. It will only allow me up to 2 decimal places. We ship by weight so this is important.
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That worked for my customer. Thanks.
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OK - I've not changed that before but I now have it unchecked. What does it do? It's not mentioned in the help files. The customer mentioned in my OP bought as a guest before - a search hereabouts revealed that may explain the difference between success & failure.
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Please see screenshot for Paypal message customer got today.
USA Delivery address is same as billing address & this customer has ordered fine before with same details.
Now running 5.1.4. Their last order was on 5.1.1 I think (Aug 4th).
I've tried to replicate but can't - I've made 2 dummy orders all the way through to paying from an alternative paypal account, firstly using test account with same UK bill/delivery address & then changing to a delivery address in USA & both transactions went through.
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I see the same as when I view via PC. The order contents prior to 5.1.4 were visible until they got wiped by the 'bug'. Now I have 5.1.4 new order contents are visible on pc or mobile - old orders aren't. The admin section sn't mobile specific from what I've seen.
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I get email notification of orders & after the recent issue will be keeping them for a good while before deleting. There is a fix in 5.1.4 but it doesn't rebuild the order contents already lost.
I just looked in my admin & can't see how to set up the email notifications so I'm guessing it does it by default?
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I made the order as a customer but didn't complete the last stage with paypal. I didn't remove anything. I did add a new delivery address for another country & then go through paypal once more. As an admin I viewed the order - nothing more.
So something a customer innocently does screws up the stores order records?
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I've been checking my orders over the last couple of days & all was well. Tonight, with no settings being altered the contents of my orders have gone - except for one pending test order I made a few hours back Fortunately I only have one to process & I still have the email notification with order details. I'll have to rig up the packing slip. Reluctantly I've upgraded to 5.1.4 ( I wanted to leave it for a few days to see what other pain was coming) as it lists a fix for this issue. Is the fix supposed to repopulate the old orders or just stop the same happening again going forward? It certainly hasn't sorted mine.
Can I get the info out of a backup I made a few days back? I'd only loose the info from 2 or 3 orders if so.
Only been open 2 weeks - hope it's not like this all the time.
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I've just tried again on 5.1.3 creating an account on checkout & it went though ok. I created a new delivery address in another country (USA) & that worked too.
Do the failed orders show in admin? I've had good orders since I upgraded from 5.1.2 but do have 2 at pending where I assumed the customer (non-account) just didn't follow through.
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I created a test account this morning with different delivery addresses to test shipping options. They worked well - I went as far as the paypal login. I'm on 5.1.3
The first delivery address I didn't give a name too (overlooked the field) & it shows in my user account as 'Billing Address' but not THE billing address as in my list of addresses the billing address is listed as 'Billing Address (Billing Address)'. I created another delivery address & made sure to call that 'delivery address 2'
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That's sorted most sort issues but not the selection of groups in product pricing. Groups can be selected but doing so achieves nothing
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Another manifestation of this fault is group pricing. In the pricing tab of a product, selecting a group to set a price for - the price won't change over.
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See what you mean - never even noticed that filter in admin!
Now I have, like the one on the shop, it doesn't work.
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Aye - the filter on the store for high-low price etc does nothing. Admin panel seems fine.
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As the techs seem to have done a clean install to fix my upgrade issue I had another bash at the main.php. Think I got it right this time. I put the gradient image in the header block back to original. Strange thing is the main skin is now calling the mobile image & the mobile skin the main image. The main skin had my small logo repeated all over the header block. I've deleted, reloaded, cleared the caches via admin panel & browser to no avail. Deleting via admin panel didn't clear the images anyway - still there when checked via ftp. In the end I had to rename the files via ftp - ie the main logo is renamed as the mobile & visa versa. I'm pleased to have it working but strange way to do it!
Anyone else seeing this on 5.1.3?
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Fixed - the seo friendly urls for my categories didn't seem to like the '&' character. Removing the seo url & letting it regenerate has fixed the issue. Thanks to cubecart support. Will be reporting as a bug.
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Only does it if you add to basket from category index view. ie if you go into product detail & add from there it is ok
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The other strange thing is my admin panels is telling me I'm running 5.1.1 & that I should upgrade. If I do the install again it tells me I'm already upgraded -
Your store has already been upgraded. No further action is required.
Maintenance/upgrade then tells me I'm on 5.1.3 . I restore from backup again & it tells me I'm on 5.1.1 & I should upgrade - do an upgrade again & it tells I'm already upgraded! Restoring my files & db doesn't seem to be restoring everything it should. If it was the fault would have disappeared & it would let me re-upgrade.
I did see the product images the 2nd time. Must have been a cache thing.
Be sure to clear your caches?
Aye - I did that.
Hitting the sack now. Logged a ticket over an hour ago & no email to confirm they got it & no activation email for my registration on the support site either.
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It was only main.php I'd edited in the templates folder & cubecart.class.php & I restored to the old versions (I never over overwrite - just rename by adding _old).
I also tried a different skin & I get the same issue manifested differently. Plus this was working fine before so why has restoring from backup to 5.1.1 not fixed it?
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Did the upgrade tonight & on certain categories adding an item to the cart made a duplicate of the home page appear where the cart is shown in top right corner. I restored the site from the backups to 5.1.1 & it's still doing the same thing. Anyone seen this? See screenshot below.
I've had to close the store & submitted a ticket.
Before I rolled back I checked my product list - I didn't see a thumbnail image against the products there. I thought that was a new feature?
Weight of options limited to 2 decimal places
in Technical Help
Posted
just edited by last post - the option_weight is 10,2 in the last screenshot not 12,2 as I originally wrote.
Back in the edit recommended by Bsmithers I changed it to 12,4 & when that didn't work I tried 12,3 which is what it's currently on. Didn't work either.