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Ultim8pc

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  1. I understand what you're saying, but why would that database issue occur on a site which has never been modified from stock, uses two basic plug-ins (Braintree and All in one shipping), has never had any code modifications and never had any database operations other than that Cubecart carries out.. I have to say that in my 12 months or so of running Cubecart, I have found it to be exceedingly problematic.. I have used other platforms previously and had no where near as many problems.
  2. Bsmither, Thanks, I'll try the ALTER TABLE `CubeCart_order_summary` CHANGE `custom_oid` `custom_oid` VARCHAR(50) NULL DEFAULT NULL;' fix and let you know. Just to add that I am puzzled as to how this has happened... Anyway, the custom_oid column is present in the CubeCart_order_summary table. There is no custom_oid2 column.
  3. Running v6.2.2. I built and configured the site and then tested it. All working OK. Gone live and now have the order issue.
  4. So, I've just built a new Cubecart site. When you go through the checkout process, everything works as expected and you can successfully make your payment (I'm using Braintree). However, no order is created, but the customers details are all present/created within the 'customer list'. Interrogating the customer details shows no orders. I have noticed that when this occurs there is a entry in the error log which seems to indicate that it's not writing the order details into the database: File: [order.class.php] Line: [1350] "INSERT INTO `cc_CubeCart_order_summary` (`cart_order_id.....LOTS OF DATA RELATED TO ORDER .....');" - Duplicate entry '' for key 'custom_oid_2' I also note that even though the customer has successfully paid there is no corresponding entry in the 'transaction logs'/// I would appreciate any help or thoughts on this.. Thanks in advance.
  5. As an update, actually built a new site and migrated the content. Thanks for everyone's input.
  6. As an update, I resolved this after some time on the phone with the hosting provider. Seems they had an issue at their end which caused the spurious results. All working as expected now using SSL. Thanks for everyones input.
  7. Thanks for the input guys. I'm still preferring a move of the site content. I'l have a think about it some more.
  8. I currently have cubecart hosted and running on Domain A. Due to a re-branding excercise, I want to move the existing site to another Domain (B). This would be to avoid having to setup a new website from scratch.. My theory is I can leave the database where it is, move all the website files to the new domain and hey presto? Once moved I just have to make some changes to logos and graphics. Anyone have any thoughts on this?
  9. Havenswift, Thanks for your suggestion. I'd had similar thoughts to you, as the clue is that the log says 'not logged in'. So I changed the password for the account using a simple password and confirmed it worked on my outlook client. Then I changed the password on the email config and got the same failed result. So I then used another working email account details in the email settings and that also fails in the same way. It's almost as if the email account username and password are not being passed to the mailserver. I'm stumped at this point.
  10. Bsmither I'm using 6.2.1. I have all fields correctly filled in the email config. Using a validated email account and password. Saving between any changes. The same settings for the email account I am using, work in Outlook SMTP with TLS, port 587, No auth SERVER -> CLIENT: 220 smtp.livemail.co.uk ESMTP Postfix CLIENT -> SERVER: EHLO www.airevalleyclassics.co.uk SERVER -> CLIENT: 250-smtp.livemail.co.uk250-PIPELINING250-SIZE 51200000250-VRFY250-ETRN250-STARTTLS250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN CLIENT -> SERVER: STARTTLS SERVER -> CLIENT: 220 2.0.0 Ready to start TLS CLIENT -> SERVER: EHLO www.airevalleyclassics.co.uk SERVER -> CLIENT: 250-smtp.livemail.co.uk250-PIPELINING250-SIZE 51200000250-VRFY250-ETRN250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN CLIENT -> SERVER: MAIL FROM:<[email protected]> SERVER -> CLIENT: 250 2.1.0 Ok CLIENT -> SERVER: RCPT TO:<[email protected]> SERVER -> CLIENT: 553 5.7.1 <[email protected]>: Sender address rejected: not logged in SMTP ERROR: RCPT TO command failed: 553 5.7.1 <[email protected]>: Sender address rejected: not logged in CLIENT -> SERVER: QUIT SERVER -> CLIENT: 421 4.7.0 smtp.livemail.co.uk Error: too many errors SMTP ERROR: QUIT command failed: 421 4.7.0 smtp.livemail.co.uk Error: too many errors SMTP Error: The following recipients failed: [email protected]: <[email protected]>: Sender address rejected: not logged in -----
  11. If i configure the settings provided by Fasthost into Outlook and the email name and password it works..
  12. Ian Indeed, go figure.. To clarify, the settings I listed are those I used with Fasthosts previously, which worked and which they told me to use... When I say previously.. Due to a severe performance issue, they moved my site to another server. Since then email hasn't worked. I've tried all the usual combinations of configuration, SMTP with and without SSL/TLS, ports 465, 587 and 25 and auth on/off. Been on with their tech support people today (who are pretty useless to be honest) and they haven't come to any conclusions. I did wonder whether the server move may mean an issue between that server and their mail host which is stopping correct comms, such as firewall. Which I have suggested to them as something to look into. To be honest I might sack them off as their ability to even understand an issue is now problematic and you have to lead them through it that much you might as well be doing it yourself. I threw the question on here as a quick search showed lots of others seemingly posting issues where mail didn't work when configured correctly.. Cheers
  13. Due to an ongoing hosting problem I've had to rebuild my site. I now find that I cannot get email working. Previously I had successfully used SMTP with TLS, port 587 and no authentication. The same settings now no longer work and I get the following error when testing: Testing SMTP with TLS SERVER -> CLIENT: 220 smtp.livemail.co.uk ESMTP Postfix CLIENT -> SERVER: EHLO www.airevalleyclassics.co.uk SERVER -> CLIENT: 250-smtp.livemail.co.uk250-PIPELINING250-SIZE 51200000250-VRFY250-ETRN250-STARTTLS250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN CLIENT -> SERVER: STARTTLS SERVER -> CLIENT: 220 2.0.0 Ready to start TLS CLIENT -> SERVER: EHLO www.airevalleyclassics.co.uk SERVER -> CLIENT: 250-smtp.livemail.co.uk250-PIPELINING250-SIZE 51200000250-VRFY250-ETRN250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN CLIENT -> SERVER: MAIL FROM: SERVER -> CLIENT: 250 2.1.0 Ok CLIENT -> SERVER: RCPT TO: SERVER -> CLIENT: 553 5.7.1 : Sender address rejected: not logged in SMTP ERROR: RCPT TO command failed: 553 5.7.1 : Sender address rejected: not logged in CLIENT -> SERVER: QUIT SERVER -> CLIENT: 421 4.7.0 smtp.livemail.co.uk Error: too many errors SMTP ERROR: QUIT command failed: 421 4.7.0 smtp.livemail.co.uk Error: too many errors SMTP Error: The following recipients failed: [email protected]: : Sender address rejected: not logged in I have tested that the email account I am using can successfully login to webmail. (same account as I used previously and successfully). I'm with Fasthosts and have opened a ticket with them to see if they can shed any light on it. Any help appreciated.
  14. HI I've changed the phrases for desc_1 to desc_6 and name_1 to name_6 in Languages>order state/statuses. However, these changes are not seen in the 'order status' drop down when viewing a customer order under dashboard/orders - the original values remain... What have I missed? Thanks in advance.
  15. bsmither Thanks - that is exactly what I was looking for. I have implemented it and it works. Cheers
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