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KirkM

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Everything posted by KirkM

  1. Hey, thanks a TON convict. That makes things so much easier. I really appreciate you doing that. Kirk
  2. And so it goes full circle. If the users insist on php5 compatible programs and companies like CC step up and join the initiative, then the software producers who aren't in step will HAVE to update their wares or get left behind. It is a process that has to start somewhere and, as I said, there are sacrifices to be made, nothing worth anything is painless. And, as customers to these software providers, we need to speak up.
  3. I have a ton of mods in my stores and it is really a huge help to have the changed files only download for CC upgrades (like there was for 3.16). Any chance of that happening for 3.17?
  4. $72,000 ?!?!?!? Boy, am I in the wrong end of this business! Off to Amazon.com to buy "Security Auditing for Dummies". I'll fire off a quote as soon as I'm finished reading it! :)
  5. Bravo to you for having the strength to commit to move forward. It has been, what, 3 years since php5 came out? And php6 is on the way. That is long enough for hosts to step up and do the work to make things current. Not to start a rant, but...... Web standards are a mess and progress is further slowed by the resistance of programmers to look forward. It is up to all of us to suck it up and do a lot of retrofitting at regular intervals to keep this train rolling. If the people who are constantly whining and resisting upgrading things used that energy to just do it, we would all be better off. It also seems hypocritical for programmers to bitch about users with version 3.x or 4.x browsers, and also bitch about software or scripts that won't degrade to their obsolete server set up. Hmmm. How do you justify that little contradiction? THREE YEARS PEOPLE! Get off your butt! CC v4 is a perfect example of having to make a turn and, in so doing, force people to make some changes. For it to reach the next level, it had to be redone pretty much from the ground up. No "easy upgrade" for all of us with clients using CC3x. Although I don't look forward to all the work it will take to migrate the stores I host, I will do it happily for all the long-term benefits it will provide and understand that progress means sacrifice. Brooky and the crew are doing it to make a better product so we can do it to take advantage of their efforts. Look ahead, do the work, reap the benefits... in programming and in life. Period. Rant off.
  6. Whatever you call it, it works. Thanks very much for sharing it!
  7. Many thanks to you for that! I will test it out tonight. Hack, schmak. If it works it is a "mod" as far as I'm concerned.
  8. It is definitely symptomatic of the AIM method. If you do any other type of transaction or stop at the embedded form for Authorize_AIM, it shows the order written correctly in the admin database. As soon as you complete the gateway transaction it appears to burn the comments when it returns to update the order status from 1 to 2. I figure it has to be happening here in the includes/orderSuccess.inc.php script: // update order status to payment received $data['status'] = 2; $update = $db->update($glob['dbprefix']."CubeCart_order_sum", $data,"cart_order_id=".$db->mySQLSafe($cart_order_id)); I looked at the $db->update() method and it seems fine. The single element array $data['status'] should be the only thing updated in the table but somehow the comments are getting burned on the return because they are in the table when the order is in pending mode. Brooky HEEEELLLLPPPP!
  9. I have traced it down a bit. I noticed that if you go up to the CC form (which is where CC saves the initial order to the DB), the comments are saved. Since it seems that the problem occurs when the order is placed through an AIM approach and the Authorize_AIM module form template doesn't have the {VAL_CUSTOMER_COMMENTS} in the form, I'm thinking that it is getting rewritten on the return since it isn't present in the form page. That is why paypal and free items would save the comments, you aren't using on board AIM forms and there is no rewriting of the information when the form is sent to the gateway. I need to put a store in test mode and try it with new form elements added. I will do that in the middle of the night and report back.
  10. Found a bug in this. If you got a copy from me, PM me or email me and I will give you the fix. It isn't showing some international counties due to a dumb coding mistake.
  11. Yes, Authorize AIM is doing it to me. Looking for a solution... Anyone figured this out? I have been looking at the scripts and can't quite figure out where the comments are getting lost in the transfer to the Authorize page. If anyone can give me the actual script where the order is written, I will try to track back on it so see where they are lost.
  12. Yes, Authorize AIM is doing it to me. Looking for a solution...
  13. I don't know if this accomplishes what you want, but you can do what I did for a store that had shirts in different colors for each style. I did a "strip" image in Photoshop of each one in each color that I added to the product page below the main image, each color version labeled. I chose one color for the big main image and then had the strip of each one underneath so they could see how it looked in each color. They are smaller images, of course, but it got the point across so when they chose their color, they at least had an idea of what it was going to look like. You can, of course add as many full images as you want to the product page but that can get pretty massive. If you want to have the main picture change with the menu choices, then you would have to get into some significant Javascripting for a client-side feature like that. Just thought I'd put this simple solution out there for consideration as a way to do it without a lot of hassle as it works well for me. Good Luck.
  14. OK, I think I have it. It is a bit involved, but it seems to work. I also have modifications to the files of Express Checkout if you are using that mod in your store. Since it is somewhat of a mod, I don't think I'm allowed to post it here. I will have to clean up my notes and post it as a free mod over on www.cubecart.org. I will do it when I am done handling today's "client emergencies". Check there later today or tomorrow. *****EDIT****** Just noticed that the free mod section of cubecart.org is really messed up. PM or email me through my profile and I can give you the details. ***************
  15. If you are using PHPMyAdmin, you don't need to do all the php stuff to get the MD5 Hash. Just go to the admin_users table and open the user record for editing. Type in the password you want to use in the proper text box and then select MD5 from the "function" pull down menu next to it. PHPMyAdmin will translate the plain text to md5 automatically when you save the changes. You can change a password in seconds this way.
  16. One of my clients is having the same issue with shipping and REALLY wants a drop-down. The problem is that he does international business too, so you need to cover that angle too. I think what I will do is look at making a select query to the counties table in the CC database and have it return the pre-loaded values to the state field. There will have to be a "-- Not Listed --" menu option for those not listed in the database. I will report back if I get anything to work. This should probably also be requested as a feature for the next release of 3.1 (4.0?)
  17. **A CubeCart.org Coder** has an excellent mod for exporting orders in all kinds of ways. I highly recommend it: Edit: Direct links to mods or mod stores are not allowed. Link removed. -- Sir William My apologies. Can I say, "Go to CubeCart.org and you will find some great mods and a particular one that does an exceptional job with Excel export functions from a coder who shall remain nameless"? :D
  18. One client's store is getting 3-5 PHONE CALLS per day about this. I'm getting as many emails from customers of that same store using the "website issues" link. I can't imagine how many people are simply giving up and leaving the site. The store is 3.0.14. I have another customer's store who has the same problem with about the same frequency. That one is 3.0.12. Version 3.0.14 supposedly had a fix to the sessions.inc.php script that stopped some session bug, but it didn't seem to stop this issue. It's a moving target. I used to be able to duplicate it but since I have done the Empty Basket and registration workarounds, I can't get it to misfire on FF 2, IE6 & IE7. Unfortunately, the client who owns the store gets it to happen every time they go to check. They were on IE6 and then upgraded to IE7 and it didn't help. They even dumped the cookies and cache and it still did it to them. I had one customer email me who said if he lowered his settings to low as described in the previous post, it worked. Sorry that's all the info I have from my end. I have been dealing with this problem since mid 2005 and am hoping one of the sharp minds out there can crack this case. Thanks everyone for your generous efforts.
  19. KirkM

    Cart empty

    This has been going on for quite a while with no clear solution and some debate over whether a problem really exists. I have multiple client stores and have gotten complaints about this since the beginning a couple of years ago. It has to do with when shopping as a Guest. Please see these posts for some background on the issue: These first two go together. First this one: http://www.cubecart.com/site/forums/index....showtopic=23425 Then this one: http://www.cubecart.com/site/forums/index....showtopic=23649 And most recently: http://www.cubecart.com/site/forums/index....showtopic=23071 As you can see, things have been a little tense between the afflicted and some of those who haven't seen the issue (yet). I am hoping it is quietly resolved with the release of 3.1. In the mean time, I have a "Cart Problems" document on all stores giving the workarounds that I have found can stop the issue: (1) Delete cookies and empty cache (only works occasionally) (2) Register, log in and start over with your shopping (always works) (3) Go to View Basket and hit the Empty Basket link even if it is already showing empty and then start shopping over again as a Guest. It will then hold the items properly even when the user registers to check out. (almost always works) Hope this is useful to you.
  20. Searched around the forum and didn't see this anywhere. CC 3.0.14 is treating multiple orders of the same product as one. I have a client store where he sells athletic clothing. A customer buys the same item twice because he wants a different color and size for each. Obviously, he can't order a quantity of 2 as he would get 2 of the same size and color. The problem is that when CC goes to total it up, it sees the same product code and only adds one to the total, thinking that it is the same item. I need a fix fast, my client is not happy about giving out free products by accident. Many thanks.
  21. My bad. I should have mentioned, I DID submit a ticket about a year ago and got a "shrugged shoulders" kind of response. THAT is why the appeal is going out to the general user base. I actually just thought it was my problem and posted the workarounds on all my client's stores in a help document and left it at that until I started reading recently about all these others having the same issue. Now that is confusing. Isn't this forum about asking for help from the user base? Did I miss a memo regarding only asking for help on things for which you are sure someone has an answer? Because you don't have an answer means no one else might? It sounds like you are speaking for the entire user base. That is quite a large assumption. I don't see what the problem is with having a topic open where someone might have a solution to an issue the company doesn't wish to deal with at this time. It is beyond me why you are against carrying on a discussion about an unsolved issue because you don't have the issue or the answer. When I can't help on a topic that I read, or haven't experienced it myself, I move on. Hopefully, someone else will have something valuable to offer even though I don't. From my perspective, if it is a problem for so many, no matter what the overall percentage might be (and I suspect your claim that 99% don't have this problem might be an optimistic and unsubstantiated statistic), then it should be considered a legitimate issue. It doesn't appear to be one of the common situations where someone has borked their store by modding or tweaking things. It happens with a clean install from scratch. It is a shame that the reaction can't be constructive instead of so defensive. I love the store overall and realize nothing is perfect and never will be. However, I would much prefer a "We have no clue why this is happening but don't have the resources to chase it because we are up to our necks with 3.1, so please use a workaround." type answer than a complete and defensive denial that it exists. That's all. It just doesn't seem like a Brooky-type of approach from my earlier contacts with him on support issues. I'm sure they are over-worked and overwhelmed but I think that could have been handled better. I will try to keep emotion out of it and resign myself to the fact that it is an issue that I have to live with for now as it is not on the priority list for CC. One last thing this brings to mind, I do wish to thank those in the CC community who selflessly offer their knowledge and time to help others to succeed with their stores. It has been invaluable to me (and I know to countless others) and I am very grateful.
  22. With all due respect, locking that thread isn't going to solve the problem or make it magically go away. And it prevents anyone who may have found a solution from posting it where we would find it. It is NOT because cookies are turned off in the user's browser. In fact, it has NEVER been the case in the many dozens of customer complaints I have had over multiple stores. And it has occurred from the first installation of version 3.0.6. when I switched from OS Commerce. I didn't have it before then, so I don't know if it did it previously. The fact is that it is occurring with many, many stores so there is obviously some issue there. Yes, other stores use cookies but they don't have this problem. Is it possible that it is the WAY CC uses cookies that does this? Please, let's be constructive here and try to figure out what is happening. Pretending it isn't there won't work. Locking a topic that is uncomfortable for you just alienates your customers. Please face this fact: The King really has no clothes! You can tell us the contrary until you are blue in the face, but reality will still be there. I am opening 2 more stores this month, and, unfortunately, will be testing others this time. I would never consider using anything other than CC before that episode with your response and locking of an important thread, but I don't want to invest time and money with a company that reacts with denial and then punitive action towards its customers. I find that very disappointing.
  23. That is a bit disappointing. I'm not sure what exactly you call programming that doesn't work correctly across a broad range of users other than a bug. Other carts don't do this that I have ever heard of. It seems that forcing a new session with a unique ID for any guest visitor would solve it since emptying the basket or logging in fixes it, and I believe all that happens there is the session is either reset or at least the session data is all unset. I just am not good enough with php nor familiar enough with this cart's inner workings to attempt it. I also don't have the time to try to fix something I've paid for (a couple of licenses, in fact) just to get it to work properly. This problem has been out there for well over a year now and seems to just be ignored. Maybe it will be solved in 3.1. That looks to be quite impressive in the improvements mentioned in the blog.
  24. Nice tweak, thanks. I have a lot of x_ info going out to authorize.net from CC, but that is a handy little adjustment as that "order number as description" thing kind of bothered me too.
  25. I don't know about JeffM, but my stores are dedicated IPs with their own SSL certs.
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