vokf
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Posts posted by vokf
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Hi Claudia,
without more details, its difficult to diagnose what your 1st problem is. Please clarify what is wrong.
The catalogue import requires a valid CSV file. I would also suggest "quoted fields" if possible.
As a test, you could also try opening the csv file with your speadsheet program to ensure it can be read back.
The category count can be re-built under the "Rebuild & Recount" menu, then Rebuild category product count.
Jason
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Zev,
What is your site URL?
Can you actually connect to the site using FileZilla? (ie view the files in the right-hand pane?)
Jason
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The shipping price per product is not part of the core functionality, and will require code modification (mods).
I would suggest looking at www.cubecartforms.org, as I know there is a mod that will do this.
Regards,
Jason
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Ok, I have found a code modification.
Google;
Sort Product Options CC4
This is a commercial bit of code, and so is not free, but for the time required to write, would be good value.
If your charity cannot afford this then you'll need to make your own code changes to provide a simple (sorted by name) query.
I imagine the hosting company is not providing free server space, and its not realistic to expect 3rd parties to provide work for free.
I think you mis-understand the term "buggy". A software bug is essentially an undefined action. Just because the order of options cannot be set, does not mean the code is buggy.. it just does not suit your needs and needs some code changes.
Jason
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Any particular reason when I replace the favicon that is hasn't change in the browser?
Post your URL so the code can be checked?
Many browsers take their time...Sometimes bookmarking the site will force the browser to re-load it.
Jason
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It would be possible to put the options in alphabetical (and therefore alphanumerical) order.
This would require a code change.
However, if you have S/M/L/XL sizes, these would also be in the same order;
L/M/S/XL
This is probably not what you want. There is not a field in the database for the order of Options, nor is there any code for this.
I would suggest asking for assistance for this change over at cubecartforums.org
There may be an existing modification, or a commercial developer may be able to provide this.
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Hi Louise,
I have received replies from Google, but it does take time. Things may have changed (as I jumped on getting a google "base" feed as soon as they rolled out that service).
I've sent you a PM requesting your feed file, and will check for any technical problems with the data.
Reasons they will disapprove a product;
-The product MUST be available for online purchase)
-Zero Stock (this breaks the above rule)
You've probably seen the following page, but its worth checking;
http://base.google.com/support/bin/answer....61118&hl=en
If this is a new store (ie brand-new domain), there could be a dns update issue that may simply be taking time- a bit of a long-shot thou!
Thanks,
Jason
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Hi Jason
I am very new to all this shopping cart etc so not quite sure what settings you are referring to and where I would find them and what they should be....All I know is that I had previously had a website which I set up myself and input all the data into an excel document and then saved it as a tab delimited file, and uploaded it and it worked without any problem. Since I have been using CubeCart this has not been the case. I tried imputting all the data in manually but that didn't work and neither did the export catalogue etc...I have attached a screen shot to show you what I get - all I get is it says each product has been disapproved, and if I click on the word disapproved it just takes me to google help. I really hope someone can help me with this problem as I really would like to get my products up on google again.
My site has been verified so that is not the problem.
Thanks
Louise
Hi Louise,
Google appears to have decoded at least some of the feed (its aware of each product name)
Its either a policy issue (google has an issue with your store/products), or a formatting issue (technical problem).
For a store I look after, the following is working;
FileFormat: Text
Encoding: UTF-8
Delimiter: Tab (\t)
Use Quoted fields: No
The file looks like;
description expiration_date id image_link link price title conditionA soothing and restoring blend of the purest Essential Oils of Geranium, Rosemary, Lavender, Black Pepper, Chamomile and Sweet Orange. 2010-07-03 5 http://www.storeurl/images/uploads/de-stre...ssage_oil_1.JPG http://www.storeurl/blends/de-stress-massage-oil/prod_5.html 12.50 De-stress Massage Oil new
The above won't look correct as the forum software wraps the text.
However, I've shortend the description to make it easier to check the fields.
The header contains the bare minimum for this to work, so if you do not have the condition field this will fail. The order of the headers does not matter.
The header and data is all tab delimited.
Jason
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Hi Andy,
past stores have been PayPal (without IPN..), Google Checkout, and HSBC (I'm UK Based).
I can't help right now, but you may find help, or at least confirmation over at CubeCartforums.org
Find a modder that sells mods on THEIR cc4 store, and they may be able to help - most modders will have an automated system that uses IPN.
I admit that I didn't have much luck until I applied the changes in the old thread I listed (for CC3). After that, things worked fine.
Its been a while since all this, so I'm not that familar how IPN works (I think it HTTP POSTS data to the store..), the method in the thread requires the store to contact PalPal and request payment status.
I do have a PayPal accound and CC4 demo at the moment, but no time today. I'll try to find time tomorrow to run a quick test.
HSBC is good, but obviously requires a merchant account with them (approx £200 setup+monthly charges), and is UK only (not sure where you're based).
Jason
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Thanks! That fixed it
Great!!
Nice store you've got there!!
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As this appears to only effect 1 product (?), and you have cleared the cache. I would suggest re-editing the product, and checking if the actual product title is "corrupt".
The line reported in the page title (line 949) does NOT contain the htmlentities on my 4.4.1 demo of CC4.
The htmlentities function is called on line 946.
It sounds like the product meta title was corrupted from a software error, and not seen during product editing, and so this is now part of the product database.
Re-editing the product should fix this. If it does not, I would recommend re-entering the meta title (as opposed to copy&paste), and also ensuring it only contains plain text.
Regards,
Jason
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Hi Andy,
I personally had problems with IPN on CC3, but never needed to use it (in IPN mode) on a CC4 store.
It sounds like you've been looking into this quite a bit.
Just in case you've missed this, below is a link to a knowledgebase article;
https://support.cubecart.com/index.php?_m=k...;kbarticleid=56
The CC3 issue looked to be a race condition, and whilst the code may not help, I'll link to the thread as this may shed a bit more light on it;
http://forums.cubecart.com/index.php?showt...=23589&st=0
I did use the last link with success in CC3, with a couple of stores that needed automated payment clearance.
If you still have problems, I can try to test IPN on a CC4 demo I'm currently running.
Regards,
Jason
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As you are aware, this is a Skin issue, and the built-in templates work fine.
As the skin is deliberately hiding the CubeCart copyright message in CSS (see below, and in style.css), I suggest you go back to the Skin suppler and ask them to address BOTH issues (or purchase a copyright removal license to legally fix the latter);
display:none;If you are not able to contact the Skin supplier, I would suggest asking for a developer/designer over at cubecartforums.org to help.
Regards,
Jason
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Hi Ash,
I've just spent a few mins looking into this. It looks to need tweaking of a few files.
There are currently 3 ways to manage the price;
+ (addition)
- (subtraction)
~ (no change)
Adding a 4th way, would require changes to the option editor in admin, the cart.inc.php file (this manages the front-end cart), and probably 2 template files.
Hopefully you can see this is not a quick change.
There is also the consideration for "sale" mode, if you're overriding the product price like this.
The paid support you have paid for will be for the core product only. This will require some tweaks to the code, that either you, or a 3rd party will need to do.
I'm not actually aware of any "off the shelf" mods that will do this, but encourage you to post a request in cubecartforums.org where I think you'll get a response as this should not be a large project (providing the "sale mode" question is handled).
Regards,
Jason
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Hi,
I think the additional weight problem will need a code change. I would suggest asking over at cubecartforums.org for any modifications that can provide this.
The productCode can be calculated yourself. In normal use, this is created (if the field is left blank) during the product creation. The field should be unique, and for cubecart I think it is a combination of an abbreviated product title, with a random number.
So- you can probably create this yourself in Excell/OpenOffice/Spreadsheet, by use of the MID and RAND commands.
The productID is the unique key in the database, and so is automatically assigned in mySQL database (just to clarify)
Jason
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Hi Lousie,
what error messages can you see from Google Products?
CubeCart 4 exports as Tab Separated with non-quoted fields, and so your Google Products configuration needs to match this.
Google recently made some other requirements on the set-up of Google Product, things like the company display name should not have Ltd/Plc etc, and you also need to claim the domain (this mainly involves email verification, or uploading a file to the root of the store).
However, if you post what error message you get, we'll try to help.
Jason
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I've had an issue with a thumbnail for one particular image not appearing on the home page. I am able to generate thumbnails via admin, however for one particular image there was nothing that I could do to get the thumbnail to generate and display on the homepage.
Just thought this might help someone - not sure if anyone else has had issues with spaces in file names causing issues with thumbnails not displaying??
Yes, and I've had an image refuse to rebuild its thumbnail whatever I did. I had to recreate the image (on Paintshop Pro, if that has anything to do with it) and check all the dpi settings, number of colours etc. then reupload it several times until it 'took'.
Very frustrating. I've looked in vain for optimal settings for images and settled on 375x280 pixels, 72dpi, 16m colours, and of course JPG format.
Keith
Thats strange, CubeCart uses the standard GD library (if installed on the server) to run a resample. Uploaded images are stored in a tmp directory, and then resampled and saved in the final directory before repeating the process for the thumbnail.
I would generally upload images at a decent size and quality (so 800x600 or above and 90% compression or more). If you upload massive images (ie full res digital camera shots) then you may need to tweak some settings due to server memory (and form post) limits. For best quality, you really don't want to be re-saving (and re-compressing) JPG images more than you need to (so using a non-lossy format for editing).
I do not recommend spaces in filename (a dash is fine), but I know of some store owners that continue to have spaces and see no problems.
PaintShop Pro should work fine. I've got a very old version here (V5?) and my parter is on X2, no problems with JPG files from either.
I'd expect your problems to be related to cache (local browser or ISP) or possible server memory (although a 375 x 280 image shouldn't need more than ~300K of Ram)
Jason
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Just adding a bit more input to Rogers post;
1. SEO - You can add title, description and keywords for each product, but you will NEED a third-party mod for the URLs. In addition, plan on quite some time fixing all the validation errors in the the templates. Unfortunately, none of the templates are tableless and worse, many of the built in stuff is built on tables. You will never be able to get rid of all of them, but with time you can mitigate the damage. Just know, that the CubeCart people have a very cursory knowledge of SEO.The most important pages are "viewProduct" (hopefully full of unique content!), and these generally will have no Tables unless options are used. In this case, the HTML tables are normally below the important product text. Use of Tables for tabulated data is still perfectly valid (thinking order history/basket etc)
On a very basic product (clean install of 4.4.1, I'm actually seeing 1 validation error (nested <p>aragraphs).
This could be easily fixed, and I cannot see much evidence that minor errors like this will hit SEO.
As with all tools, some users will need additional support, and many users will want to customise one of the built-in templates, or use a different one (self built/free or 3rd party commercial)
5. Customer Payment Info - No, CC is not stored anywhere. Even if you use Authorize.net it is not stored there either. If your sites have sign-up that demands re-occurring payments you probably will have to use PayPal. - There is hope. If you use Authorize.net they have a "Customer Information Module" that will allow you to store all your customer info offsite and on theirs. However, no one has built a plug-in yet for it. If you should develop one, you could offset development costs by selling it to the community.There is the CardCapture payment method is CC4. This WILL store the credit card details on the system.
I would not personally recommend this, but do understand that this is a common request by those with existing Merchant Accounts.
Jason
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Also, have you edited any of the countries, or have any other code changes/mods?
All the above should work.. GB is the correct ISO code for United Kingdom. However, also ensure your product (or Order) weights are correctly set (Kg or Lbs)
I *think* that if the order is overweight, you could also get this error, so perhaps create a 0Kg product and run a test purchase with delivery to a UK address.
Jason
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hey where can i find a good return policy already written, need for my store in order to activate the moneybookers payment.
needed policies are.
- Full Terms and Conditions
- Returns and Cancellations policy stating cooling off period
thanks.
Write your own. If you copy another, you'll have to 100% understand the implications and realise this becomes a legal document.
If you're in the UK, you should be aware of the Distance Selling Act- but as a business owner, the emphasis is on you to follow regulations.
Ideally, speak to a legal expect.
Jason
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Sorry, this will really vary by your location, and business model. (you don't indicate where you're based -you can do this on your profile.)
A proper merchant account should be more willing work with you, and some may offer anti-fraud protection and insurance.
PayPal accounts do get hacked, and also some people will simply report it as fraud when it is not.
In the UK, we have NoChex- I'm not sure if they are any different.
Also look at Google Checkout.
If you can't go to a proper internet merchant account, then take a good look at your fraudulent orders.
Personally check the originating IP address - does it tie up with the country of the shipping address (ie delivery to UK, IP address is non-uk)
Insist on a telephone number, and if orders are low, perhaps a short courtesy call to inform them you're shipping the items today. Don't ship until you speak to them...
Don't ship to PO Boxes
Only ship to billing addresses
If you check the past fraudulent orders, and see how you could detect them NOW.
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Can the Administrator place a customer into a particular group once registered. We hope to have both Regular Customers and Trade Customers use this site and would like to offer deals to Trade.
Yes, but via a 3rd Party Mod (commerical)
Is there a Special Offers function with CubeCart to allow an Administrator to add products to?There is a "Sale" mode, which can be switched on a product basis, this provides a "Sale" area.
Can we integrate it with SAGE software?Sorry -I can't help. I know some use SAGE, but I don't know if its a basic CSV export, or a 3rd Party Mod.
At the Checkout, can a customer select to 'Gift' an item and choose a different location for it to be posted to? E.g. for a Birthday.Alternate shipping location is built-in as an option. Store owners may decided to only ship to billing addresses for security, or allow different shipping address.
Is there Content Management functionality to allow the Administrator to have and edit an About Us page along with other pages on the site?Yes, these are called "SiteDocs", CC3 & CC4 use the FCKeditor, and images/flash etc may be used.
What are the SEO Capabilities of CubeCart? How much control over meta data on a product/category basis do we have?CC4 provides "nice urls", so http://yourdomian/category name/product name/prod_id
a real-world example;
http://www.accidentpreventionproducts.com/...oop/prod_5.html
Each product/category/site doc allows control over meta-title, keywords, description.
How does it handle a user buying multiple items with multiple different recipient addresses?Possibly via a 3rd Party Mod. Currently not part of the basic product anyway.
How does it calculate Postage on Multiple Products? The Products would require postage to be based on the weight of the productA few shipping options exist. I've used weight, and the client has had to supply the weight of each product.
Can Customer Payment details be stored online or is this frowned upon?100% frowned apon. Check with the Merchant agreement of your clients. Best route is to pass payment processing to a 3rd Party (this will vary with your clients merchant agreement and location)
Each unique Product will come in 4 different sizes. Each size has a different price associated with it. Could I still call this under one product ID, but just use a 'size' attribute to determine the price. Does this make sense, or is there already a workaround for this?This is termed "Product options", you can define your own attributes, and then specify the options for each (size/colour/length/speed ...). Each option can vary the price as percentage, absolute value or not at all.
Your best way to evaluate CC is to download and install the free trial. This lasts for 30 days, so should be enough time to get a feel for functionality.
This forum is mainly to discuss the core functionality of CubeCart (so "out of the box") set-up and install.
For modifications/tweaks/customisation, there is cubecartforums.org which has a large level of downloads (free and commercial) and also commercial status developers who can provide custom work.
Hope this helps,
Jason
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Dan,
I've also sent you an email.
Jason
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Hi Guy's,
I run an mp3 store using cubecart 4 called ukgtunes. Although i have managed to get things working perfectly I now want to increase the functionality of the site but have no idea how I would do it as its not standard stuff for a cubecart store.
This is what I want to do:
- Have a preview music player for each product within the product category view without the need to click into the product for the preview.
- Be able to sort products by release date
What I don't know is if this is at all possible and if it is how would I go about doing it??
My site address is http://www.ukgtunes.com
If anyone can provide any insight that would be great, or if anyone knows how to do this and is capable then please do drop me an email: [email protected]
Thanks
Dan
Yes, all is possible. The release date would be an extra field in the Inventory table, and would need additional code in the Admin area (Product edit) to allow you to specify the release date- probably a simple date picker?
The catview template file and associated php script.
The preview on the category view... Probably a nice modal CSS based pop-up. Each product may have multiple tracks, and so customers will want to preview any track.
Again, more work on the viewcat template file and php script.
As this is outside of the core "out of the box" functionality of cubecart, you'll need a developer and any discussion should be over at cubecartforums.org
Jason
where is the viewProd.inc.php file ?
in Technical Help
Posted
/includes/content
Probably best to view the documentation project over at www.cubcartforums.org