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Though I have no trouble uploading images to my store (through a product's Images tab), I seem to be having difficulty loading these images (and their thumbnails) on the store front. ---> When I click on the image on the product's page, I get the message: "This image cannot be loaded." I currently have several other products on my store front with working images (albeit they were uploaded several months ago) but it seems I am unable to associate new images with any products (either existing or new). I am running CC version 5.1.1 and have considered upgrading to 5.2.2, but am also having trouble backing up. When I try to do so (Admin>Maintenance>Backup) I get the message: Error: PCLZIP_ERR_READ_OPEN_FAIL (-2) : Unable to open archive 'backup/files_5.1.1_19Jun13-203730.zip' in wb mode. (I've deleted old zipped backups on my File Manager, but to no avail.) I have tried changing Permissions for certain folders through FTP, but perhaps I either haven't changed them properly or I haven't changed the right folders. (I've also combed through the forums looking for potential solutions to these problems.) Any help in this matter would be much appreciated. Thanks.