Search the Community
Showing results for tags 'shipping disallowed'.
-
A customer in (South) Korea tried to order and got this message: Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries. I am shipping from the U.S. and linking to the USPS website. Have had no problems for over a year. When I go onto my site and try to order with a Korea shipping address, I get the same message, for any of my products, all with product weights that are not above any limits. I've checked my USPS module and "Korea, Republic of" is listed in the allowed zones. I even called USPS and inquired to see if the problem could be on their end, and they assured me there's no blockage in shipping to Korea. In the backstore, in Settings/Countries&Zones, Korea is listed in Countries. Not sure what else to check. Any ideas as to what the problem is?