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Showing results for tags 'support'.
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Request for Support (ticket system is down)
QuotesUK posted a topic in Technical HelpPlease can someone from CubeCart get in touch with me I have sent an email using an old ticket number #93754 I am unable to submit a new ticket request due to an SSL issue Secure Connection Failed An error occurred during a connection to support.cubecart.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)
Resolved - Need info on key
kealan posted a topic in Install & Upgrade SupportHi, I have recently been asked to upgrade a cube cart webste after the previous webdeveloper vanished taking most of the upgrade info with him. I have been advised that a new key was purchased and I believe I have found it in a mockup version of the original site that was created in the includes/extra/key.php file. When I try and use this cubecart 5 key the installer bounces it as not being valid, however due to the number of items on the mocup site I have to presume that a full lisence key was used originally. Is there any way to confirm if a key is valid? K