Guest on_way_to_fame Posted October 13, 2006 Share Posted October 13, 2006 Hi, I have recently discovered a problem with CC, that i wasn't aware of. Lets suppose a customer places an order, and for some reason doesn't make the payment. Now, when we follow up on the order to request payment, they go back to their "Account info", check their order history, and it shows order details, but no link to make payment..which means, they will need to add those items to their basket again, which can be quite tedious (especially in case of wholesale stores like mine)..is there a way, they can see a payment link, so that they can come back at a later time, and finish their payment? Thanks Quote Link to comment Share on other sites More sharing options...
vokf Posted October 13, 2006 Share Posted October 13, 2006 Hi, I have recently discovered a problem with CC, that i wasn't aware of. Lets suppose a customer places an order, and for some reason doesn't make the payment. Now, when we follow up on the order to request payment, they go back to their "Account info", check their order history, and it shows order details, but no link to make payment..which means, they will need to add those items to their basket again, which can be quite tedious (especially in case of wholesale stores like mine)..is there a way, they can see a payment link, so that they can come back at a later time, and finish their payment? Thanks Hi - I also think this would be a good idea. Some people get confused by the jump to PayPal, and sometimes a quick email is enough to re-assure them to purchase. Currently, I have to ask them to re-order.... Pretty pointless when they have their order on the system. Jason Quote Link to comment Share on other sites More sharing options...
Guest on_way_to_fame Posted October 15, 2006 Share Posted October 15, 2006 Looks like a good idea for a modification Quote Link to comment Share on other sites More sharing options...
Guest Posted October 17, 2006 Share Posted October 17, 2006 Hi i am also looking for this mod. Found this out the other day and was surprised you could not make payment at a latter time. www.gadgets2gizmos.com Quote Link to comment Share on other sites More sharing options...
aris1234 Posted October 17, 2006 Share Posted October 17, 2006 I see this too. I could be wrong here - but are the shopping cart contents somehow kept track of with a cookie? I noticed that if a customer loads his cart, then logs on from a different machine, the cart contents are no longer there. Could that be the issue here? Saying that - it would be nice for there to be a 'checkout' option for orders that are still pending under the order history. Quote Link to comment Share on other sites More sharing options...
Guest ggordonc Posted September 16, 2007 Share Posted September 16, 2007 I was about to make a thread for it when I found this thread. So I'm bumping this to see if there's someone who came up with a solution. Quote Link to comment Share on other sites More sharing options...
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