Order missing on Cubecart Admin Screen

[Mike MacKechnie]

If anyone has seen this before, or knows what the problem is, I'd be very grateful for an explanation! J

My client has one e-mail from Cubecart, and two e-mails from Protx, for two separate orders from the same person.

From Cubecart: New Store Order #070831-170719-4045, for £6.85.

From Protx, Cart - 070831-170719-4045, VendorTxCode CC3743266818 for £11.96

Cart - 070831-170719-4045, VendorTxCode: CC3601865550, for £6.85

Looking on VSP Admin, the £6.85 order was placed on 31/08/2007 17:07:24, and the £11.96 order was placed on 01/09/2007 13:26:08.

When I look at the Cubecart Admin Screen, I see one order on the system,

070831-170719-4045… Pending… Sep 01 2007, 13:25 PM… £11.96

You see where this is going?

Everything is out of step! Cubecart has confirmed the first order by e-mail but is not showing it on Admin, yet the one on Admin was never confirmed by e-mail! And they both have the same Cubecart Order Number!!!!!!!

Is it possible that the customer did not log off my website, and that Cubecart sent the second order (20 hours later) with the same order number? If so, how can I stop this from happening? Surely the cookies should time out after a short time – less than 20 hours at any rate? Furthermore, why is the order still set as “Pending†on Cubecart?

Now I’ve seen a similar problem where a customer tries to place an order, goes into the Protx Payment Gateway, but then changes their mind, cancels the transaction, goes back to Cubecart and places another order. More details at http://www.cubecart.com/site/forums/index....showtopic=25206

I’m running Cubecart 3.0.16.

Any ideas anyone?