Guest gavjof Posted April 4, 2008 Share Posted April 4, 2008 Hi there, I've just purchased Cubecart 4 (Full License & Copyright Removal Key) and would like to ask support a question. I've got 6 months of support apparently but I'm not sure to to get at it. When I visit https://support.cubecart.com/ and put in the same info I used to purchase the sotware it just says: Invalid Username or Password Do I need to register for this site separately? Using the same email? Cheers gav Quote Link to comment Share on other sites More sharing options...
Guest gavjof Posted April 8, 2008 Share Posted April 8, 2008 You cant login. You simply open a new ticket and where it says "Support Code" you enter your support access code which is shown on the homepage of your customer control panel. Hi Stevie68, thank's for your reply I believe I've found it now. Perhaps, the initial email should be made a little more clear then. I expected to be able to login. The Welcome to Cubecart email says: If you have a technical issue please login to our customer support helpdesk with the username and password which was used at the time of purchase. The support department should then be activated and a member of staff will assist you at the first possible opportunity. I do have my Support Access Code, but if I click on Support I get the following options: Login | Register | Knowledgebase | Submit A Ticket | Downloads I've noticed there is a space for my support access code on the "Submit a Ticket" page but I just feel that the welcome email was worded incorrectly. Must I complete this large form each time? Cheers gav Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted April 8, 2008 Share Posted April 8, 2008 Our new website will be launched at the end of next week hopefully. It's about 80% done now. Quote Link to comment Share on other sites More sharing options...
Guest gavjof Posted April 9, 2008 Share Posted April 9, 2008 Our new website will be launched at the end of next week hopefully. It's about 80% done now. Sounds good. :homestar: Quote Link to comment Share on other sites More sharing options...
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