Customer Cancelling Order

[Guest Ant_89]

Hi,

Does anyone know if it possible to disable the option for customers to cancel their order from their account? If a customer wanted to cancel I would prefer them to call up.

Thanks

Ant

[sparky5693]

Ever figure out a solution to this? Today I shipped an order that had been cancelled.

[bsmither]

I have not found a way for a simple one-step solution to disallowing a customer from cancelling their order.

But if you want to try this (CC507):

1. In the file /classes/cubecart.class.php, near line 1949, find:

$order['cancel'] = (in_array($order['status'], array(1, 2))) ? true : false;

Make it like this:

$order['cancel'] = false; // (in_array($order['status'], array(1, 2))) ? true : false;

This will cause the link that cancels the order from being displayed. (See #3)



2. In the same file, near line 1915, find:

if (isset($_GET['cancel'])) {

Make it like this:

if (false) { // (isset($_GET['cancel'])) {

This will cause a direct attempt at submitting a properly formatted URL from being processed. (I think cancelling an order from the admin backend will not be hindered.)

(3.) You may wish to consider adding some sort of notice to the file /skins/name/templates/content.orders.php in a conspicuous location that mentions your request that you prefer to be contacted if an order needs to be cancelled by the customer.

[sparky5693]

Thank you. I'll try playing with it shortly.