Step 3 Payment screen blanked - customer unable to pay

[[email protected]]

Customer goes to step 3 of checkout to select the payment option, some are just getting the centre column just blank where the payment options should be. The customer cannot pay and then goes away at the critical time. The error is not occurring for every customer but is very persistent. Customer has indicated that refreshing the screen doesn`t help and different browsers make no difference. Has anyone experienced this?

I wondered if latest upgrades have solved this.

Thanks

CubeCart Version 5.0.9 PHP Version 5.3.14 MySQL Version 50525 Server Software Apache

[Guest Viola]

Is it possible your payment gateways have Allowed Zones set up, and the affected customers have billing addresses outside those zones? That's the only cause I can think of.

[[email protected]]

thanks for that suggestion.

we think this issue may now be sorted since the 5.1.2.2 upgrade but we will have to give it some time to be sure.

[[email protected]]

looks like this error is persisting for us.

Intermittently the customer comes up with a blank payment page during checkout ( no options available in the centre column)

I have only two payment options activated - PayPal and Print Order Form which work most of the time.

I have to call the customer every time this happens to try to save the sale.

running 5.1.4 and was been happening before latest upgrades.

thanks