Cubecart 6.10 Issues- First Tme Having Problems

[northwestjig]

I have been a faithful Cubecart User selling on-line for over 4 years.

Got some calls today complaining of issues with my store.

From the Admin Panel storefront is open and homepage looks fine.

Literally no other pages than Cart Summary and News are loading when selected.

I am afraid of the current status.

Where  do I go from here, seeking advice.

So many years of reliability has been enjoyable but I guess the party might be over.

Ralph

[email protected]

 

 

 

[bsmither]

We would need a better description of what you are NOT seeing on the storefront.

I do not know what this "News" is that you speak of.

The "Cart Summary" might be the "View Basket" page that the customer is taken to when the small Shopping Cart contents pops into view and "View Basket" is clicked on.

The "View Basket" link is /index.php?_a=basket, which is not an SEO-type link. Neither is the Homepage (simply /index.php).

If what you see when you do not see what you expected to see is "404 Not Found", then for some reason, the web server is not processing the rewrite rules in the .htaccess file.

Please confirm with your hosting provider that the web server for your site has the ability to rewrite the URL.

[northwestjig]

BSmither:

Cubecart Store Home Page displays fine when selected off my website. In outlook, when I click on any store links on homepage it goes to this.

Here is homepage link:  http://www.northwestjigs.com/shop/

Once a heading is selected I get.

The website cannot display the page

 HTTP 500

 

 

Most likely causes:

• The website is under maintenance.
• The website has a programming error.

 

What you can try:

 

 

Refresh the page.Refresh the page.

 

 

Go back to the previous page.Go back to the previous page.

 

 

More information

 

BSmither:

Cubecart Store Home Page displays fine when selected off my website. In outlook, when I click on any store links on homepage it goes to this.

Here is homepage link:  http://www.northwestjigs.com/shop/

Once a heading is selected I get.

The website cannot display the page

 HTTP 500

 

 

Most likely causes:

• The website is under maintenance.
• The website has a programming error.

 

What you can try:

 

 

Refresh the page.Refresh the page.

 

 

Go back to the previous page.Go back to the previous page.

 

 

More information

 

 

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• Edit

[bsmither]

This also works: index.php?_a=vieworder

This does not: index.php?_a=login (presumably because CubeCart should 302 bounce this to /login.html)

This gets me to CubeCart's 404 response: /index.php?_a=viewproduct&product_id=1

This does not: index.php?_a=product&product_id=1 (presumably the 302 bounce to an SEO friendly URL)

This does not: /index.php?seo_path=white-w-white-uv/glow-hootchie-twitching-jig which is what the rewrite rule should have constructed and sent to CubeCart.

So, let's find out what may be happening.

Please create a file called ini-custom.inc.php, and have as its contents:

<?php
# Custom initialization commands
# Filename: ini-custom.inc.php
# File location: main CubeCart folder

ini_set('memory_limit', '256M');
ini_set('max_execution_time', '60');
ini_set('error_log', 'error_log');
ini_set('log_errors', 'on');

?>

Place this file in CubeCart's main folder.

One of two things will happen when the web server returns a 500 error: there will be a file in the /shop/ directory named error_log, or there won't be.

If there is, we may be able to examine it's contents to see where PHP is crashing. If there is NOT this file in /shop/, then the problem comes before CubeCart ever gets started - meaning, the problem is in the ,htaccess file.

(BTW: There is this syntax error with fetching the CSS file for:

<link rel="stylesheet" type="text/css" href="http://www.northwestjigs.com/shopmodules/plugins/save_tag/css/style.css" media="screen" />

where there is a missing directory separator between shop and modules.)

 

 

 

[northwestjig]

BSMITHER,

Thanks for taking a look at this.

I have never done any file work inside of cubecart.

Looks like I might need to sign up for a service plan as much as it pains me to work with folks in GMT Time Zone.

I might well mess things up more than help anything.

Funny how now that the program is free I start having issues after years of no problems.

Thanks for letting me know it is a more in depth problem than I was wanting.

Regards,

Ralph

NW Jigs

[bsmither]

"I have never done any file work inside of cubecart."

I can empathize. (Currently, I'm trying to wrap my head around java servlets, JSP pages, and getting it packaged using the Eclipse development environment. I think I've invented five or six new four-letter words.)

If you wish, send me a PM with your email address.