jka Posted May 23, 2016 Share Posted May 23, 2016 I had a customer ordering a product and his credit card company declined (sending him a fraud alert text). He later called it in and the credit card company asked him to resubmit. Which he did and got an error. (Copy of the transaction log below). We asked him to create a new order entirely and it went through. whats the best method of steps in these cases? Transaction ID Status Amount Gateway Date/Time Notes xxxxxxExxxxxxxxxxxxxxxx70xxxxxxx6xxF5 Error $1,685.00 Authorize.net (AIM) 21 May 2016, 09:48 A duplicate transaction has been submitted. xxxxxx1xxxxxxxxxxxxxxxFxxxxxx3xxxx137 Declined $1,685.00 Authorize.net (AIM) 21 May 2016, 09:47 This transaction has been declined. Quote Link to comment Share on other sites More sharing options...
jka Posted May 23, 2016 Author Share Posted May 23, 2016 I did a bit of research and we need to pass x_duplicate_window = 0, so that the charge can be resubmitted. If this parameter is not passed, the default is 120-secs before another transaction can be submitted. Quote Link to comment Share on other sites More sharing options...
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