Frank Auffret Posted March 11 Share Posted March 11 (edited) Hi One of my customer sites received three callback failure email today. Transaction ID: 32303347954 Cart ID: 240311-133236-5060 Installation ID: 1272177 Error reported: Callback to http://www.xxxxxx.co.uk/modules/gateway/WorldPay/return.php: NOT OK, received HTTP status: 301 Server Reference: ukdc1-pz-pay111:callbackFailureEmail-14928:MerchReq-465-43 Nothing has changed on the website but I did install a new Security Certificate and was wondering if that would cause a problem Edited March 11 by Frank Auffret Quote Link to comment Share on other sites More sharing options...
John33 Posted March 21 Share Posted March 21 On 3/11/2024 at 8:47 PM, Frank Auffret said: One of my customer sites received three callback failure email today. Transaction ID: 32303347954 Cart ID: 240311-133236-5060 Installation ID: 1272177 Error reported: Callback to http://www.xxxxxx.co.uk/modules/gateway/WorldPay/return.php: LaSRS Login NOT OK, received HTTP status: 301 Server Reference: ukdc1-pz-pay111:callbackFailureEmail-14928:MerchReq-465-43 Nothing has changed on the website but I did install a new Security Certificate and was wondering if that would cause a problem It's possible that installing a new security certificate on your customer's website might be causing the callback failures you're seeing. Here's why: Callback Failures: The emails indicate that the callback URL (http://www.xxxxxx.co.uk/modules/gateway/WorldPay/return.php) is failing to receive a response from WorldPay after a transaction. The error code 301 suggests that the request is being redirected to a different location. New Security Certificate: When you install a new security certificate, it can cause temporary issues with established connections, especially if WorldPay's servers haven't been updated to recognize the new certificate. Quote Link to comment Share on other sites More sharing options...
Frank Auffret Posted April 21 Author Share Posted April 21 Thank you turns out it was an issue at Worldpay Quote Link to comment Share on other sites More sharing options...
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