AeroLogistica Posted April 18 Share Posted April 18 Hello fellow geeks, so, customer tries to pay, the order goes through but the transaction fails at PayPal level. That's fine as it's a customer's issue, but how do I stop the order from going through? I often find myself cancelling orders due to this reason. As you can see, the customer was presented with the authentication but he skipped it, so obviously there wasn't a monetary transaction, yet the order goes through! It shouldn't go through! Whenever I am shopping online and there is an issue with the payment, the order simply won't go through, then I know there was a problem. Not only I have to keep cancelling these random orders but also explaining customers that the order went through at the website level yet not at a financial level. How to avoid this? How to prevent cubecart accepting orders that fail the payment authentication process? Thanks in advance! AJ Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted April 19 Share Posted April 19 Can you check your extension configuration? If 3D secure isn't required then they can do this and the payment will still be taken. If it is required the payment won't be taken and the order will not be updated to processing. Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 19 Author Share Posted April 19 Thanks for replying @Al Brookbanks, there are the settings. One thing I just found out is that if I add a product to the cart, and click on secure checkout until I arrive to the last page where the PayPal button and the fields for credit card are, at that point, the order gets generated. It shouldn't obviously because the customer hasn't even paid, he is just being presented with payment options yet the order gets processed under order. Maybe is missing a setting somewhere. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted April 19 Share Posted April 19 I don't know which scenario matters for this to be complete honest. There's no reason why a customer shouldn't be able to complete 3DS. I think your choices look sensible. Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 19 Author Share Posted April 19 I agree, but aside from the plug in, why would the order be generated at the checkout page? Customer hasn't even provided card info and the order goes through. The order history just says: status: pending Initiaror: gateway Quote Link to comment Share on other sites More sharing options...
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