PayPal Plug in - Buyer was presented the 3D Secure challenge but chose to skip the authentication

[AeroLogistica]

Hello fellow geeks, so, customer tries to pay, the order goes through but the transaction fails at PayPal level. That's fine as it's a customer's issue, but how do I stop the order from going through? I often find myself cancelling orders due to this reason.

As you can see, the customer was presented with the authentication but he skipped it, so obviously there wasn't a monetary transaction, yet the order goes through! It shouldn't go through! Whenever I am shopping online and there is an issue with the payment, the order simply won't go through, then I know there was a problem. Not only I have to keep cancelling these random orders but also explaining customers that the order went through at the website level yet not at a financial level.
 

How to avoid this? How to prevent cubecart accepting orders that fail the payment authentication process?

Thanks in advance!

AJ

[Al Brookbanks]

Can you check your extension configuration? If 3D secure isn't required then they can do this and the payment will still be taken. If it is required the payment won't be taken and the order will not be updated to processing.

[AeroLogistica]

Thanks for replying @Al Brookbanks, there are the settings. One thing I just found out is that if I add a product to the cart, and click on secure checkout until I arrive to the last page where the PayPal button and the fields for credit card are, at that point, the order gets generated. It shouldn't obviously because the customer hasn't even paid, he is just being presented with payment options yet the order gets processed under order. Maybe is missing a setting somewhere.

 

[Al Brookbanks]

I don't know which scenario matters for this to be complete honest. There's no reason why a customer shouldn't be able to complete 3DS. 

I think your choices look sensible. 

[AeroLogistica]

I agree, but aside from the plug in, why would the order be generated at the checkout page? Customer hasn't even provided card info and the order goes through.

The order history just says:
status: pending
Initiaror: gateway

[AeroLogistica]

I can't figure what's wrong with the plug in. It does work, because somehow, whoever manages to do things right will validate the checkout, yet others, the majority, seem to do things wrong and yet the orders go through, not the payment, but the order itself makes it into Cube Cart. So as a result, I end up with a bunch o pending orders that have to be cancelled.

For instance, in this case, the customer decided to declined the 3D validation process but the order goes through. If the customer declined the process then that's it, end of the conversation, it shouldn't go through at system level. The settings are ok, I just don't know where else I can force this behavior, no validation, no order at all.