AeroLogistica Posted April 19 Share Posted April 19 Hi, I may have seen this post before where the SMTP is successful. I do receive the email where it says "if you are reading this email then you can be sure that email from your store is working", yet, for cancelled orders or even testing for the newsletters, emails are not being sent. Server issue? Testing SMTP - Success 2024-04-19 23:29:05 SERVER -> CLIENT: 220-35.33.167.72.host.secureserver.net ESMTP Exim 4.97.1 #2 Fri, 19 Apr 2024 23:29:05 +0000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2024-04-19 23:29:05 CLIENT -> SERVER: EHLO www.loteriagringa.com 2024-04-19 23:29:05 SERVER -> CLIENT: 250-35.33.167.72.host.secureserver.net Hello www.loteriagringa.com [72.167.33.35]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250-STARTTLS250 HELP 2024-04-19 23:29:05 CLIENT -> SERVER: STARTTLS 2024-04-19 23:29:05 SERVER -> CLIENT: 220 TLS go ahead 2024-04-19 23:29:05 CLIENT -> SERVER: EHLO www.loteriagringa.com 2024-04-19 23:29:06 SERVER -> CLIENT: 250-35.33.167.72.host.secureserver.net Hello www.loteriagringa.com [72.167.33.35]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250 HELP 2024-04-19 23:29:06 CLIENT -> SERVER: MAIL FROM:<[email protected]> 2024-04-19 23:29:06 SERVER -> CLIENT: 250 OK 2024-04-19 23:29:06 CLIENT -> SERVER: RCPT TO:<[email protected]> 2024-04-19 23:29:06 SERVER -> CLIENT: 250 Accepted 2024-04-19 23:29:06 CLIENT -> SERVER: DATA 2024-04-19 23:29:06 SERVER -> CLIENT: 354 Enter message, ending with "." on a line by itself 2024-04-19 23:29:06 CLIENT -> SERVER: Date: Fri, 19 Apr 2024 23:29:05 +0000 2024-04-19 23:29:06 CLIENT -> SERVER: To: [email protected] 2024-04-19 23:29:06 CLIENT -> SERVER: From: =?UTF-8?Q?Juega_Loter=C3=ADa_de_los_Estados_Unidos_desde_cualquier_lugar?= <[email protected]> 2024-04-19 23:29:06 CLIENT -> SERVER: Subject: Testing SMTP 2024-04-19 23:29:06 CLIENT -> SERVER: Message-ID: <[email protected]> 2024-04-19 23:29:06 CLIENT -> SERVER: X-Mailer: PHPMailer 6.4.1 (https://github.com/PHPMailer/PHPMailer) 2024-04-19 23:29:06 CLIENT -> SERVER: MIME-Version: 1.0 2024-04-19 23:29:06 CLIENT -> SERVER: Content-Type: multipart/alternative; 2024-04-19 23:29:06 CLIENT -> SERVER: boundary="b1_APpSXKM1T4CiDwqLFf5sLuIRcmON6O0eSvlm8ro6Sw" 2024-04-19 23:29:06 CLIENT -> SERVER: Content-Transfer-Encoding: 8bit 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: This is a multi-part message in MIME format. 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: --b1_APpSXKM1T4CiDwqLFf5sLuIRcmON6O0eSvlm8ro6Sw 2024-04-19 23:29:06 CLIENT -> SERVER: Content-Type: text/plain; charset=us-ascii 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: Testing email sent by "SMTP" from CubeCart v6.5.4 at https://www.loteriagringa.com/play.If you are reading this message then you can be sure that email from your store is working. 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: --b1_APpSXKM1T4CiDwqLFf5sLuIRcmON6O0eSvlm8ro6Sw 2024-04-19 23:29:06 CLIENT -> SERVER: Content-Type: text/html; charset=us-ascii 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: Testing email sent by "SMTP" from CubeCart v6.5.4 at https://www.loteriagringa.com/play.<br><br>If you are reading this message then you can be sure that email from your store is working. 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: --b1_APpSXKM1T4CiDwqLFf5sLuIRcmON6O0eSvlm8ro6Sw-- 2024-04-19 23:29:06 CLIENT -> SERVER: 2024-04-19 23:29:06 CLIENT -> SERVER: . 2024-04-19 23:29:06 SERVER -> CLIENT: 250 OK id=1rxxfI-0000000AY1K-29x6 2024-04-19 23:29:06 CLIENT -> SERVER: QUIT 2024-04-19 23:29:06 SERVER -> CLIENT: 221 35.33.167.72.host.secureserver.net closing connection Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 20 Share Posted April 20 This reminds me of a conversation on these forums that discussed where, if an email template does not have a version ready for use for a given language, or if the language needed for the email has not been installed or enabled, then the email process falls apart. Please verify that the email to be sent for a cancelled order has the appropriate template has a version for the language used by the order. Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 20 Author Share Posted April 20 Understood, see, I knew there was something about it. Thanks @bsmither They are all there, except for verify newsletter subscription yet I have tested with other ones that have it, such as recovery password (Spanish) and order cancelled (Spanish), with the same result. Emails not arriving, not even at the junk folder level. Yet, everything about the SMTP is successful. It must be server but Godaddy service sucks when you mention third party apps Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 24 Author Share Posted April 24 I've tried to troubleshoot all possible scenarios on why messages are not sent, still clueless. Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 24 Share Posted April 24 In admin, please review the Email Log. Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 24 Author Share Posted April 24 Thanks @bsmither. I created a newsletter and tested it and returned this on the log: SMTP Error: The following recipients failed: [email protected]: Please turn on SMTP Authentication in your mail client. (www.loteriagringa.com) [72.167.33.35]:39408 is not permitted to relay through this server without authentication. Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 24 Share Posted April 24 (edited) Then I wonder how the test succeeded. Looking again at the conversation of the test, I see that there is no part that says, "Give me your Username," and "Give me your Password." Strange. Anyway, in Store Settings, Advanced tab, for the "Use SMTP Authentication (Normally Required)", select Yes. Then fill in the SMTP Username and SMTP Password fields. Test. In the test response conversation, make sure there is a part that the Client sends to the Server a (possibly hashed) username and a (possibly hashed) password. But DO NOT post what those values are, here in the forums! Edited April 24 by bsmither Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 24 Author Share Posted April 24 Exactly @bsmither, because the test goes through. Let me do that. Thanks! ok it failed now. It did had the username and password fields filled in before, it was set to no, so it wasn't requiring, I guess they must be incorrect. But also it could be initiated at the server level, because check the red part on the error log: Testing SMTP - Fail 2024-04-24 02:07:37 SERVER -> CLIENT: 220-35.33.167.72.host.secureserver.net ESMTP Exim 4.97.1 #2 Wed, 24 Apr 2024 02:07:37 +0000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2024-04-24 02:07:37 CLIENT -> SERVER: EHLO www.loteriagringa.com 2024-04-24 02:07:37 SERVER -> CLIENT: 250-35.33.167.72.host.secureserver.net Hello www.loteriagringa.com [72.167.33.35]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250-STARTTLS250 HELP 2024-04-24 02:07:37 CLIENT -> SERVER: STARTTLS 2024-04-24 02:07:37 SERVER -> CLIENT: 220 TLS go ahead 2024-04-24 02:07:37 CLIENT -> SERVER: EHLO www.loteriagringa.com 2024-04-24 02:07:37 SERVER -> CLIENT: 250-35.33.167.72.host.secureserver.net Hello www.loteriagringa.com [72.167.33.35]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250 HELP 2024-04-24 02:07:37 CLIENT -> SERVER: AUTH LOGIN 2024-04-24 02:07:37 SERVER -> CLIENT: 334 VXNlcm5hbWU6 2024-04-24 02:07:37 CLIENT -> SERVER: [credentials hidden] 2024-04-24 02:07:37 SERVER -> CLIENT: 334 UGFzc3dvcmQ6 2024-04-24 02:07:37 CLIENT -> SERVER: [credentials hidden] 2024-04-24 02:07:39 SERVER -> CLIENT: 535 Incorrect authentication data 2024-04-24 02:07:39 SMTP ERROR: Password command failed: 535 Incorrect authentication data SMTP Error: Could not authenticate. 2024-04-24 02:07:39 CLIENT -> SERVER: QUIT 2024-04-24 02:07:39 SERVER -> CLIENT: 221 35.33.167.72.host.secureserver.net closing connection SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 24 Share Posted April 24 The part in red is informational. It is not a response to any offense. It is very much like a sign on the door of a business: No Smoking. It is there to inform you, regardless whether you are or are not a smoker. I do see the User/Pass part of the conversation. but secureserver.net is not agreeing to what they should be. If you copy/pasted the username and/or password into these fields, the copy may have grabbed an invisible tab or newline character. So, blank those fields and then manually type in what they should be. Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 24 Author Share Posted April 24 @bsmither right on the money as always. SMTP Authentication = on and the right credentials and voilá. Now is sending emails left and right. Thanks! Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 24 Author Share Posted April 24 Correction @bsmither, it only sends the newsletter test to any email, but, when specifically, canceling an order, etc, no email y received. Really weird. Quote Link to comment Share on other sites More sharing options...
AeroLogistica Posted April 24 Author Share Posted April 24 I tested it thoroughly and indeed, only sends/receives the newsletter, any other email, such as order cancelled, etc, won't get sent/received. If I look at the email log, I can see the status as sent and it doesn't generate an error. It won't even end up in the spam/junk folder, really odd. Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 24 Share Posted April 24 Do you have a friend who has an email address other than 'hotmail'? Invite that friend to create an account, create an order, then you cancel it. See if the friend gets the email. Quote Link to comment Share on other sites More sharing options...
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