email problems

[Guest toverfeetje]

The customer do not receive an order confirmation by email. Nor the administrator receive an email of the new order. I choose mail() in the admin-session.

Also the orderprocedure is not working properly. After confirming the order it comes in printed orderform. And after that the only possibility is the back button in the browser and the shoppingcart is empty.

Does anybody has or have had the same problem?

Password inquiry is working properly.

Email-notify of the order status change is working properly

[Guest]

The customer do not receive an order confirmation by email. Nor the administrator receive an email of the new order. I choose mail() in the admin-session.

1. This topic has been covered multiple times. It is a general rule on all the forums to perform a search and see if you can find your answer before asking your question.

To be of help I did a search for "order confirmation" and here are the results:

http://www.cubecart.com/site/forums/index....er+confirmation

I hope your answer is in there

Also the orderprocedure is not working properly. After confirming the order it comes in printed orderform. And after that the only possibility is the back button in the browser and the shoppingcart is empty.

2. this can be set in your store admin panel under "settings/gateway". Change your gateway option, default is mail/fax order form like you described.

[Guest toverfeetje]

None of it gives the answer to my question. Why the customer and administrator don't receive an order confirmation email

[Guest toverfeetje]

I solve the problem. Added send email coding in orderSucces.inc.php and make redirect in ordeform.tpl to return to site after coming in printable orderform.

[Guest gul]

oh! gr8

can u explain us exect what u did.

plz write step by step coding what u did ..

we also want to solv our email problem..

thanks

waiting 4 ur reply...

[Guest vrakas]

Hi toverfeetje

the purpose of this forum is to share the knowledge we have about CC3, if that solution you found solves the problems mentioned please do share it with us.

:P

[Guest]

Yes tell us what coding you have put in to solve this email problem

[Guest vrakas]

Hey Mobie the link is not working anymore

Sorry, an error occurred. If you are unsure on how to use a feature, or don't know why you got this error message, try looking through the help files for more information.

The error returned was:

Sorry, but we did not find any matches to display. Try again and broaden your search criteria. If you were searching for new posts since your last visit, it's possible that there are none to show.

I do beleive that this email problem should get solved ASAP :lol:

[Guest gul]

i dont think toverfeetje have solve that problem, if he right then he did share there coding with us .. but till date he did not wright ... sooo i dont think ....

he is newbe may be he is timepassing with us ;)

[Guest toverfeetje]

Hi there,

I did not reply earlier because of acces problems I had to this site.

The solution is quite simple. In Gateway.inc.php there is no call to orderSucces.inc.php

When you adding this php this will solve the email and stock decrease problem.

In bold font you see the coding I added.

I hope you will succeed.

Greetings,

Toverfeetje

if(insert==FALSE) {

echo "An error building the order summary was encountered. Please inform a member of staff.";

exit;

}

include_once("includes/succesOrder.inc.php");

if($transfer == "manual"){

$gateway->assign("LANG_FORM_TITLE",$lang['front']['gateway']['fill_out_below']);

include("modules/gateway/".$_POST['gateway']."/form.inc.php");

$gateway->assign("FORM_TEMPLATE",$formTemplate);

$gateway->parse("gateway.cart_true.transfer.manual_submit");

} else {

$gateway->assign("LANG_TRANSFERRING",$lang['front']['gateway']['transferring']);

$gateway->parse("gateway.cart_true.transfer.auto_submit");

[Guest vrakas]

Thanks toverfeetje,

i shall give it a try and see what happens. B)

[Guest gul]

i tryed .. but i cant see any effect..

i think its not working..

or plzz try explain in detail step by step solution.

thanks

[kinetic]

THis fix does NOT work!!!

1) he has the included filename WRONG

 include_once("includes/succesOrder.inc.php");

it shoudl be:

 include_once("include/orderSuccess.inc.php");

2) when calling the right name you get mysql errors

(see image attached below)

cannot redecalre htmlmime error

3) there is no link on the printable order form to confirmed.php

to confirm the order

Ive messed with this for 2 hours and still no REAL solution if I find one I will post it

if one of the development team can check into this it would so most awesome

Kinetic