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lyndsiesal

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  1. lyndsiesal

    Customer receiving double emails

    Thank you so much for your reply. I see the problem but I'm not sure what's triggering it. I will dig around for the raw access files.
  2. lyndsiesal

    Customer receiving double emails

    Admin emails, contact form emails, and password reset emails are all being sent normally, one time. So odd.
  3. lyndsiesal

    Customer receiving double emails

    It looks like this: order confirmation payment confirmation downloads order confirmation 2 payment confirmation 2 downloads 2 I remember some time ago I had disabled the payment confirmation email but they are back now. V 6.6.13 thank you 🙂
  4. lyndsiesal

    Customer receiving double emails

    Yes, I see two of everything
  5. I've been so tied up with one of my sites that went nuts that I failed to notice that another one of my sites has been sending double confirmation emails for the past few weeks. Everything seems to be processing correctly but the customer is getting 2x each email that would normally go out once. I ran a test order and if no payment is involved, one email goes out. If a payment is made, the emails are doubled. Anyone else? Or if anyone knows where to look to figure this out I would appreciate it. Thanks!
  6. lyndsiesal

    Disabling all store emails

    @Al Brookbanks would this be something that I need to subscribe to tech support for? (see info above from Braintree)
  7. lyndsiesal

    Disabling all store emails

    Here’s what I just got from Braintree. Hmmmm Jacque D. (Braintree) May 1, 4:13 PM CDT Thanks for reaching out. I would be happy to help! It looks like you are using a third-party shopping cart built by CubeCart. Since neither Braintree nor a developer contracted by Braintree built this extension, our information about this issue is limited and we're only able to offer very basic support. Ultimately, you will need to reach out to CubeCart directly for further troubleshooting of these errors. That said, I took a look at transaction ID xxxxxxxx linked in the screenshot you sent, along with several other transactions. It looks like the initial transaction sale call was sent from your integration at 7:44:54 PM CT. A duplicate transaction sale call was sent 9 seconds later with the same information. This pattern seems to have happened multiple times over the past few weeks, which would explain why you are seeing this error multiple times. The second transaction then received the 91564 validation error you are seeing within CubeCart. Typically when we see this, it is because a customer is double clicking the payment button. I would ensure that your integration prevents that as that could be causing this issue. It also looks like your integration is not handling the responses from Braintree correctly. This is why your transactions are showing a failed message, even though they appear to be successful. Ultimately, CubeCart should be able to help with the information provided above. Please feel free to CC us on any communication and we would be happy to offer further insight from our side. Please feel free to reach out with any other questions. Best, Jacque D. Braintree This email is a service from Braintree. [DO62ZM-M387]
  8. lyndsiesal

    Disabling all store emails

    Braintree logs are failures, Paypal standard are missing.
  9. lyndsiesal

    Disabling all store emails

    Does this sound like it could be an issue with the php version? I'm running three different CC6 stores on my dedicated server but had the php version increased to allow this specific store to be upgraded. The other two stores are fine. I ended up disabling outgoing email by entering fake smtp info but I can see the site is still trying to shoot off multiple payment confirmation emails and of course I can't stay like this with no email but I'm waiting for help from the person who did my upgrade. Just trying to somehow figure out what in the world happened so I can get my store back up.
  10. lyndsiesal

    Disabling all store emails

    Thanks, I’ll try that. I was also considering deleting the associated email template and then adding back after this is resolved. Still sending even with email credentials removed. This is nuts!
  11. lyndsiesal

    Disabling all store emails

    I removed the login and password and it's still sending. Yikes! It's gone crazy!! No transaction log but look at this. I even tried disabling Braintree and switching back to PP Standard but even those payments were being retried over and over without registering. I will try to edit the code for now. Thank you. I have customers who have now received 20+ payment confirmation emails so I'm thinking I'd rather shut it down temporarily until we can figure it out.
  12. lyndsiesal

    Disabling all store emails

    Is there a way to temporarily disable all outgoing store emails? I recently had my shop upgraded and something has gone wrong with my payment gateways. Payments are shown to the customer as failed, in my transaction logs as failed, but they are successful. No transaction logs are present on the site. Because of this, Braintree is bombarding my site with payment notifications and causing the site to shoot out multiple emails to the customer. I have customers getting 16+ payment confirmation emails because the darn site won’t accept them as successful for whatever reason. I trust that the person who upgraded has the knowledge to figure it out but he’s really busy right now. In the meantime I need to stop these emails going out like crazy because my customers are not happy and I’m going to end up getting flagged for spam 😑 thanks for any advice you can offer.
  13. lyndsiesal

    PayPal IPN Unspecified Errors

    This is what's in my curl table: SSL Version OpenSSL/1.0.0 Yes, the invalid records look exactly like the verified records as far as info. Thanks for your help!
  14. lyndsiesal

    PayPal IPN Unspecified Errors

    Thank you @bsmither! I found the invalid responses but they look the same as the verified ones. What would I be looking for here? Payment in PayPal appears totally normal.
  15. Is there somewhere I can view more details on PayPal IPN messages? In PayPal I see the status as "sent" but in my Cubecart transaction log I'm getting a high number of "unspecified error" in the notes section. These are complete payments with no obvious issues or errors. The unspecified error is preventing the cart from changing the order status on digital orders, which is an issue when customers expect "instant download". Thanks.
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