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Posts posted by [email protected].

    PayPal Commerce

    in Extension Discussion

    Posted · Edited by Tony
    Hidden customer address

    This extension seems to be glitchy still..

    Today we have had more than one occasion where the response is

    Today, 15:59
    Request Sent (cURL) - https://api.paypal.com/v2/checkout/orders/4BU53633E89179603[{"op":"replace","path":"/purchase_units/@reference_id=='6282651aaeb56'/amount","value":{"value":"71.10","currency_code":"GBP","breakdown":{"item_total":{"value":"66.35","currency_code":"GBP"},"shipping":{"value":"4.75","currency_code":"GBP"},"tax_total":{"value":"0","currency_code":"GBP"},"discount":{"value":"0","currency_code":"GBP"}}}},{"op":"replace","path":"/purchase_units/@reference_id=='6282651aaeb56'/shipping/name","value":{"full_name":"xxxxxx"}},{"op":"replace","path":"/purchase_units/@reference_id=='6282651aaeb56'/shipping/address","value":{"address_line_1":"xxxxxxxxxx","address_line_2":"xxxxxxxx","admin_area_1":"Undefined","admin_area_2":"xxxxxxxxxx","postal_code":"xxxxxxxx","country_code":"GB"}}]
    Response received (204 - No Content)
    Today, 15:56
    Request Sent (cURL) - https://api.paypal.com/v2/checkout/orders/4BU53633E89179603[{"op":"replace","path":"/purchase_units/@reference_id=='6282651aaeb56'/amount","value":{"value":"71.10","currency_code":"GBP","breakdown":{"item_total":{"value":"66.35","currency_code":"GBP"},"shipping":{"value":"4.75","currency_code":"GBP"},"tax_total":{"value":"0","currency_code":"GBP"},"discount":{"value":"0","currency_code":"GBP"}}}},{"op":"replace","path":"/purchase_units/@reference_id=='6282651aaeb56'/shipping/name","value":{"full_name":"xxxxxxxx"}},{"op":"replace","path":"/purchase_units/@reference_id=='6282651aaeb56'/shipping/address","value":{"address_line_1":"xxxxxxxxx","address_line_2":"xxxxxxxxxxx","admin_area_1":"Undefined","admin_area_2":"xxxxxxxxx","postal_code":"xxxxxxx","country_code":"GB"}}]
    Response received (204 - No Content)
     
    Needless to say some lost sales and two frustrated customers on the phone :-(

     

    PayPal Commerce

    in Extension Discussion

    Posted

    Sorry Al I didn't explain myself very well - there is a fee but it is only 1.5% across the board, there are no further costs providing you hit minimum sales. The minimum charge per month is just over £25 but if your sales cover this (approx £1700 per month @1.5%) there are no extras to pay.

    Will be away for the rest of today now - but thanks for your help.

     

    Dear Steven Bird,

     

    Thank you for contacting PayPal Email support regarding fee charged. Let me check what best I can do to help you and try guiding you to the best possible solution. 

     

    Steven, the standard fee for goods and services fee will be 2.9%+fixed fee of 30p charges.

     

    For future reference, you may also want to check our Help Center for more information about fees. https://www.paypal.com/uk/webapps/mpp/paypal-fees

     

    I wish you and your family safety and healthy day ahead. 

     

    “Thank you for contacting PayPal. We now provide Message service from Monday to Sunday 9:00AM - 9:00PM. To Message us, please log in to your PayPal account and click 'Contact’ at the bottom of the page” 

     

    Yours sincerely,

    Nousheen

    PayPal

    PayPal Commerce

    in Extension Discussion

    Posted

    We don't use BACs as our main payment gateway but our business clients prefer this method.

    Credit card charges are also quite often less than 1.5% so considerably less than PayPal!

    Drawbacks to using PayPal
    • High chargeback fees.
    • Higher fees than a typical merchant (credit card processing) account.
    • Account suspension for terms and conditions (T&C) violations that can freeze your funds for months.
    • May take 2 business days to get your money.
    • Customer service can be hard to reach.

    PayPal Commerce

    in Extension Discussion

    Posted

    Al, they probably need PayPal as you can't really run a business without it but so many of the other payment gateways are actually a lot cheaper from a processing fee perspective, particularly bank transfer which for us has no cost to the business at all!

    Unable to checkout as guest with Invisible ReCAPTCHA

    in Technical Help

    Posted

    I have reCAPTCHA disabled and today I have had two calls this morning from customers who after filling in their details at checkout, found that when they clicked on the 'secure checkout' button were unable to proceed!  I did a test purchase while they were on the phone and I too could not get past this stage...

    I had changed the config.xml as per yesterdays advice from @Al Brookbanks but after changing <csrf>false</csrf> back to <csrf>true</csrf> everything seems to be working again...

    [Resolved] Missing transaction logs/PayPal IPN

    in Technical Help

    Posted

    I have had two calls this morning from customers who after filling in their details at checkout, found that when they clicked on the 'secure checkout' button were unable to proceed!  I did a test purchase while they were on the phone and I too could not get past this stage...
    I had changed the config.xml as per yesterdays advice from @Al Brookbanks but after changing <csrf>false</csrf> back to <csrf>true</csrf> everything seems to be working again...

    [Resolved] Missing transaction logs/PayPal IPN

    in Technical Help

    Posted

    All my IPNs suggest they were successful :nerves: Not one of these orders updated, nor did the payments from WorldPay!

     
    History Transaction Table
    Date/time created Message ID Status Transaction ID
    25/04/2017 08:04 BST 6A792483WR367320V Sent 3HG05298R4
    24/04/2017 17:05 BST 6T27979267341610L Sent 1WM40935K
    24/04/2017 16:32 BST 4MJ23712T0671743C Sent 4D6935200E8
    24/04/2017 10:21 BST 4RN83605SD142031Y Sent 0PK85052CM0

    Top item message states:-

    Instant Payment Notification (IPN) details

    Message ID6A792483WR367320V

    Date/time created25/04/2017 08:04 BST

    Original/ResentOriginal

    Latest delivery attempt date/time25/04/2017 08:04 BST

    Notification URLhttps://www.themodeltreeshop.co.uk/index.php?_g=rm&type=gateway&cmd=call&module=PayPal

    HTTP response codeWhat's this?200

    @Al Brookbanks this isn't just a PP issue which is why so many of us believe it to be a CC issue...

    [Resolved] Missing transaction logs/PayPal IPN

    in Technical Help

    Posted · Edited by [email protected].
    Extra text

    Same here, manually updating orders, taking phone calls from worried customers as they aren't receiving emails, and their orders are still pending (until I get a chance to update). PP shows IPN and HTTP 200 😕

    The reason I think this was is a CC issue rather than a PP issue is because my other payment gateway is also not updating customer orders 😖😖😖

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