The tech support dude I talked with last night suggested that I come on here and post the question. This was after he talked to someone else briefly, before coming back on the phone and telling me he couldn't do anything. Seeing as it was simple enough that even I could fix it, seems like it should have been easy for tech support to rectify on their end. Doesn't make tech support look too tech savvy....
But I will say I'm not always great about reading their emails. They may have notified me and I simply missed it.