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Hello I need some help about "how to insert the Olark live help code in mobile skin" to give also mobile visitors the chance to chat as well. I see from Analitycs that many visitors are coming from mobile or tablet. I have enabled mobile skin in admin site preferences but the chat not appears in the mobile visitors devices because missing the code. Please, ... can someone indicate me in which documento or archive I must insert it? ... Thanks a lot!! SaRa
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- chat from mobile devices
- mobile skin
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I received message form Comm100 that the code is old. Is this not updated in the recent releases? Kind Regards, Marcel *** receieved message *** Dear Marcel, This is to remind you that the Comm100 Live Chat code installed on your website is out of date and you should update it to the new code, which features the following benefits: 1. Faster chat button and website loading, good for both user experience and SEO. 2. Fixed the issue that, on some rare conditions, you might experience slow website loading when our chat server was under maintenance. 3. Removed the links in the chat code, which might cause your website visitors clicking to the Comm100 website by mistake. 4. The newly released feature Embedded Chat Window requires the new code to work. Updating to the new code is easy. Log into your Comm100 account, go to the "Installation" page, get the code for the plan you are currently using (learn more) and replace the code on your webpages with what you have just got; you can then enjoy all the benefits of the new code. If you are using Comm100 Live Chat WordPress or Joomla plugin, please update it to the latest version to enjoy the benefits. If you no longer want to use Comm100 Live Chat, it's recommended to remove the chat code from your web pages. Should you have any questions or need any help, please don't hesitate to contact us. Thank you for all your support! Have a nice day! Comm100 | 100% Communication, 100% Success Tel: 1-778-785-0464 (Global) | 1-877-305-0464 (Toll)