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Hi again! I still do not have an answer to the problems which are related it seems: Customer can not login (receiving The following errors were detected: Invalid Username and/or Password) Customer does not get password retrieval information.....lines missing in email .... like this http://www.pacre.co.uk Kind regards, The PACRE ONLINE SHOPStaff http://www.pacre.co.uk/shop I must be losing customer's daily as I'm selling items on ebay every day but nothing on CubeCart where the same items are listed cheaper than on ebay!! Please help ! Thank you .... ps I have added cubecart ref: info on my signature