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When is an order an order?


Guest Nicholas
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Guest Nicholas

I'm getting order emails through when confirm order is hit and the order is showing in the customer's account even before payment is confirmed?

Is this the "out of the box" setup or have i done something to cause this?

Thanks for any help

Nicholas

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  • 3 months later...

I'm getting order emails through when confirm order is hit and the order is showing in the customer's account even before payment is confirmed?

Is this the "out of the box" setup or have i done something to cause this?

Thanks for any help

Nicholas

This is normall. Once a customer goes through checkout the order is placed and set as "Pending". Once the customer completes checkout, depending on the gateway you are using the order status will change to "Processing".

There is a nasty bug concerned with this, if you are using Protx Form to process your payments (it may happen with other gateways but I have only experienced it with Protx Form).

The scenario: A customer places an order, proceeds to checkout and is then transferred to the Protx gateway. Once he's there he changes his mind and cancels the transaction. By now the e-mail has been sent from Cubecart confirming the order. Cancelling the transaction returns him to Cubecart, but his shopping basket is still full; if he removes one or more of the items from the basket, then checks out again, he transfers to Protx - Protx has cancelled the prevous transaction and processes this new one. This time he pays for his goods and completes the transaction.

The problem is that Cubecart retains the order number from the first failed transaction and does not send a second e-mail to the administrator notifying him of the change to the order. I have a client to whom this has happened twice - both times he has missed the discrepancy and has ended up out of pocket as a result.

He receives an e-mail from Protx telling him that the first transaction failed, but because he has a matching pair of e-mails from Protx and Cubecart telling him about a successful order, and he is a busy bloke who receives quite a few failure notifiations from Protx, he did not notice the difference in the invoice amounts until he checked his monthly figures.

Would it not be possible for Cubecart to send another e-mail when the customer goes throught the Protx gateway for the second time? I have today upgraded to 3.0.15 (these two problems occurred in 3.0.12), but I'm going to raise a ticket with Ali about this regardless as I think it's something that he should be aware of...... unless any of you can tell me of a fix?

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