Guest Wolffie Posted October 22, 2008 Share Posted October 22, 2008 My admin panel has suddenly decided it no longer wants to recognise my password hence I cannot add new items to my website. I have used the same info for a couple of years now. I use SmartFTP and when they decided they no longer wanted to provide it for free I paid for 12 months technical help. That's when my problems started. I have contacted them for assistance but all I get is to use MyAdmin to recover my password. Problem is that I have no idea how to do that. Can somebody help me please? Thanks Wolffie Quote Link to comment Share on other sites More sharing options...
bsmither Posted October 22, 2008 Share Posted October 22, 2008 I believe the thing with CC3 is that *anyone* can click the Request Password link and CC will generate a new password, replacing the current one, and email the new one to you. So, if you weren't paying attention to your e-mails, you may have a new password and not know it. But that's OK, since you can just request another one. The advice to "use MyAdmin to recover my password" is standard answer number 46: everything can be fixed by accessing your database with this tool. (Which you can, but that's another story.) You can't recover your password as it is one-way encrypted. But you can replace it. Quote Link to comment Share on other sites More sharing options...
Guest Wolffie Posted October 24, 2008 Share Posted October 24, 2008 I believe the thing with CC3 is that *anyone* can click the Request Password link and CC will generate a new password, replacing the current one, and email the new one to you. So, if you weren't paying attention to your e-mails, you may have a new password and not know it. Nobody else has access to my computer and every time I request a new password, it never arrives in my mailbox But that's OK, since you can just request another one. The advice to "use MyAdmin to recover my password" is standard answer number 46: everything can be fixed by accessing your database with this tool. (Which you can, but that's another story.) You can't recover your password as it is one-way encrypted. But you can replace it. I have downloaded phpMyAdmin but cannot work out how to use it Very sad case Wolffie Quote Link to comment Share on other sites More sharing options...
Guest Klutzys Posted December 26, 2008 Share Posted December 26, 2008 I believe the thing with CC3 is that *anyone* can click the Request Password link and CC will generate a new password, replacing the current one, and email the new one to you. So, if you weren't paying attention to your e-mails, you may have a new password and not know it. But that's OK, since you can just request another one. The advice to "use MyAdmin to recover my password" is standard answer number 46: everything can be fixed by accessing your database with this tool. (Which you can, but that's another story.) You can't recover your password as it is one-way encrypted. But you can replace it. Any idea how I can replace the password when the email used to request a new password has long been dead? Thanks, Tammy Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 26, 2008 Share Posted December 26, 2008 Use phpMyAdmin to access the _admin_users table. There you can give yourself a new email address. Then request from the store a new password. There *may* be an issue here as this table has no PRIMARY index. There's just an index. (With the MySQL Query Browser by MySQL AB, not having a primary key means one cannot edit the data pseudo-directly. One has to issue UPDATE statements.) Quote Link to comment Share on other sites More sharing options...
Guest Klutzys Posted December 27, 2008 Share Posted December 27, 2008 Use phpMyAdmin to access the _admin_users table. There you can give yourself a new email address. Then request from the store a new password. There *may* be an issue here as this table has no PRIMARY index. There's just an index. (With the MySQL Query Browser by MySQL AB, not having a primary key means one cannot edit the data pseudo-directly. One has to issue UPDATE statements.) Good timing. I actually found the phpMyAdmin to work easily. However, now I can log on but have so many errors I don't know what happened. Something broke during the move. Any ideas??? I copy/pasted the errors: Warning: include_once(/home1/XXXXX/public_html/classes/db.inc.php) [function.include-once]: failed to open stream: No such file or directory in /home1/XXXXX/public_html/jttenterprise/shop/admin/includes/auth.inc.php on line 59 Warning: include_once() [function.include]: Failed opening '/home1/XXXXX/public_html/classes/db.inc.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home1/XXXXX/public_html/jttenterprise/shop/admin/includes/auth.inc.php on line 59 Warning: include(/home1/XXXXX/public_html/admin/includes/navigation.inc.php) [function.include]: failed to open stream: No such file or directory in /home1/XXXXX/public_html/jttenterprise/shop/admin/includes/header.inc.php on line 56 Warning: include() [function.include]: Failed opening '/home1/XXXXX/public_html/admin/includes/navigation.inc.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home1/XXXXX/public_html/jttenterprise/shop/admin/includes/header.inc.php on line 56 Logged in as: XXXXX [ Logout | Change Password ] Friday 26, December 2008 Welcome to the CubeCartâ„¢ Administration Control Panel Last login by Dec 25 2008, 22:41 PM by XXXXX Store Overview: CubeCart Version: 3.0.17 Visit the CubeCart Downloads Server PHP Version: 5.2.8 Number of Products: 75 MySQL Version: 5.0.67-community-log Number of Customers: 5 Image upload folder size: Warning: opendir(/home1/XXXXX/public_html/images/uploads) [function.opendir]: failed to open dir: No such file or directory in /home1/XXXXX/public_html/jttenterprise/shop/includes/functions.inc.php on line 351 0 Bytes Number of Orders: 1 Server Software: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8i DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Client Browser: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5 Quick Search: Order Number: Customer: Warning: include_once(/home1/XXXXXX/public_html/classes/db.inc.php) [function.include-once]: failed to open stream: No such file or directory in /home1/XXXXX/public_html/jttenterprise/shop/admin/includes/auth.inc.php on line 59 Warning: include_once() [function.include]: Failed opening '/home1/XXXXX/public_html/classes/db.inc.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home1/XXXXX/public_html/jttenterprise/shop/admin/includes/auth.inc.php on line 59 Thanks a million. You guys are great!!! Tammy Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 20, 2009 Share Posted January 20, 2009 Move???? You never mentioned anything about a move!!!! OK, so you moved the store. The *very* next step is to update the "/includes/global.inc.php" file. Here's the clue: Warning: include_once( /home1/XXXXX/public_html/classes/db.inc.php) [function.include-once]: failed to open stream: No such file or directory in /home1/XXXXX/public_html/jttenterprise/shop/admin/includes/auth.inc.php on line 59 The store is reading from this config file the location of your store: "/public_html/classes/" but the file that is calling the include is actually located at "/public_html/jttenterprise/shop/". So, in the config file, change rootDir by ADDING to the end of whatever is there now with "/jttenterprise/shop" (no trailing slash) and change rootRel by ADDING to the end of whatever is there now with "store/". Finally, change storeURL by ADDING to the end of whatever is there with "/store" (no trailing slash). Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.