Guest chantelle Posted June 1, 2009 Share Posted June 1, 2009 Hi, I am hoping someone can help me. Over the past few months, there have been days when I get the following page when trying to log on or visit my website; Forbidden You don't have permission to access /shop/admin.php on this server. -------------------------------------------------------------------------------- Apache/2 Server at onlinehobbysite.com Port 80 When I email my sever hosts, they tell me it's my fault, but sometimes, I cannot get into both sites I have (I have two websites, totally unrelated), but other times I can. Today, my site has been down all day, and I have no idea why, as I haven't changed anything! Is this problem likely to be a server error, rather than Cube Cart? Thank you, Chantelle Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted June 1, 2009 Share Posted June 1, 2009 Hi, I am hoping someone can help me. Over the past few months, there have been days when I get the following page when trying to log on or visit my website; Forbidden You don't have permission to access /shop/admin.php on this server. -------------------------------------------------------------------------------- Apache/2 Server at onlinehobbysite.com Port 80 When I email my sever hosts, they tell me it's my fault, but sometimes, I cannot get into both sites I have (I have two websites, totally unrelated), but other times I can. Today, my site has been down all day, and I have no idea why, as I haven't changed anything! Is this problem likely to be a server error, rather than Cube Cart? Thank you, Chantelle Hi Chantelle There are several causes of this but the most likely is that your hosts have enabled a security module for Apache. It's called mod_security and can be turned off fully or partially with .htaccess file. In this case mod_security tries to prevent mysql injections and that's why you get permission denied message. More here: Security Issue It can be disabled by adding a couple of lines to the .htaccess file but I would first check with your hosts that this is something they have done first and therefore could be the cause. The other solution would be to move your site to a web hosting company that guarantees support of CubeCart Quote Link to comment Share on other sites More sharing options...
Guest chantelle Posted June 1, 2009 Share Posted June 1, 2009 Hi Chantelle There are several causes of this but the most likely is that your hosts have enabled a security module for Apache. It's called mod_security and can be turned off fully or partially with .htaccess file. In this case mod_security tries to prevent mysql injections and that's why you get permission denied message. More here: Security Issue It can be disabled by adding a couple of lines to the .htaccess file but I would first check with your hosts that this is something they have done first and therefore could be the cause. The other solution would be to move your site to a web hosting company that guarantees support of CubeCart Thank you for that - I am sure it's nothing we've done, as we never change the files! I will email my hosts, but I won't hold out much hope, they seem pretty slow to answer any questions I have, and when they do, they say it's all my fault, without even attempting to look at the problem! Time to change host, I think - I have lost about five days because of this denial of access problem over 4 weeks! Chantelle Quote Link to comment Share on other sites More sharing options...
Guest chantelle Posted June 1, 2009 Share Posted June 1, 2009 ...just to add, what lines would I need to add in my .htaccess file, to try it? (I could easily change it back, as the file is empty at the moment) Thank you, Chantelle ETA - How simple would it be to move my website to another host, one that perhaps understands CC a little more and have a modicum of customer service? Quote Link to comment Share on other sites More sharing options...
Guest jodawi Posted August 4, 2009 Share Posted August 4, 2009 I'm always slightly amazed at the suggestion that the way to deal with a problem with mod_security is to disable it. I personally want all the security I can get, especially for something like a shopping cart. I'm currently evaluating shopping cart systems, and anything requiring me to reduce security for it to work is out of the running. Quote Link to comment Share on other sites More sharing options...
Guest tuliaoren Posted August 27, 2009 Share Posted August 27, 2009 I think it may be some problem in .htaccess file. May be you can check clearly about it and delete the newly lines in it. Quote Link to comment Share on other sites More sharing options...
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