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Everything posted by havenswift-hosting
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Spamming from Havenswift Hosting
havenswift-hosting replied to andyshears's topic in Install & Upgrade Support
Of course you are entitled to your opinion but at least get your facts straight. 1) If you buy a plugin from us and use CubeCart - how are we supposed to know if you dont tell us or very simply mark the products / services as no longer required. This takes 5 seconds but of course you would prefer us to have mind reading abilities and work out that you dont want them any longer. 2) You would have had an invoice from us 30 days before and then would have received 3 reminders once that invoice becomes overdue - where you get 20 + messages from is simply impossible unless of course you have setup multiple contacts to receive these reminders in which case, our system is simply doing exactly what you requested. 3) If you had still been using CubeCart and our plugins and we hadnt sent an invoice or the reminders and simply terminated the plugins then quite rightly that could have been something you complained about 4) We quite clearly say that in order to contact us and guarantee an answer that you log a support ticket - this is no different from EVERY other hosting / services company but of course in your mind, this makes us idiots. We receive a massive number of emails and also receive huge amounts of spam email on a daily basis so the only way to guarantee that we know who we are receiving email from is via a ticket- however the 30 seconds for you to login is obviously far too complicated for somebody like you As I said, you are entitled to your opinion but also so are we - our hundreds of very satisified customers will also have a very different opinion to yours -
Grateful for the purchase which was at 23:39 (my time) last night - we check orders for fraud so no products are available immediately. I had also replied to the ticket you opened about ten minutes and even included an offer to install it (plus the free skin config plugin that is required but wasnt ordered) for free for you - please see your email.
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Customise Product Default Order in Categories
havenswift-hosting replied to philippagreen's topic in Customising Look & Feel
Take a look at this extension which provides this functionality as well as a LOT more ! https://www.cubecart.com/extensions/plugins/enhanced-sorting#fndtn-description -
How do I set the product view options?
havenswift-hosting replied to Andrew Sparkes's topic in General Discussion
Take a look at this plugin - this will do what you want (and much more) https://www.cubecart.com/extensions/plugins/enhanced-sorting#fndtn-description -
We are in the middle of developing a plug-in to cover both these areas of functionality. It is a big job to do it fully so have no release date yet but will be in the first half (hopefully first quarter) of next year. If you want to register as a client at our website and open a support ticket asking about this, we are interested in people’s views on functionality and we can keep you updated regarding progress
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Do not send email notifications on status change
havenswift-hosting replied to Claudia's topic in Technical Help
Maybe take a look at the functionality in this plugin https://www.cubecart.com/extensions/plugins/duplicate-cc-or-bcc-or-block-sending-of-order-emails -
@Al Brookbanks - can you help with this please ?
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Upgrade from 6.2.8 to 6.4.7 broke Order Status
havenswift-hosting replied to bos's topic in Install & Upgrade Support
As per Al's comments on the github issue you raised, this is almost certainly down to a faulty or partially completed upgrade -
Upgrading change admin directory?
havenswift-hosting replied to saponiedetersivi's topic in Install & Upgrade Support
If you have two admin directories, it means that the upgrade did not complete correctly and you have a mix of files from different versions. There are multiple articles in htese forums explaining what you need to do - I dont have the reference to hand -
Bulk Update Sale Prices by Category
havenswift-hosting replied to CubeCart Bot's topic in Extension Discussion
PHP 7.2 stopped even receiving critical security updates over 1 1/2 years ago so running any site on this version is 100% not advised. You would be much better contacting @Noodleman directly via his website and simply asking for a 7.4 encoded version of them and ensuring you stay on the latest supported version of PHP Ian -
Bulk Update Sale Prices by Category
havenswift-hosting replied to CubeCart Bot's topic in Extension Discussion
You will get this for all Noodleman plugins and also all plugins developed by us. You may be able to enable ionCube yourself in your hosting control panel but if not then you will need to move to a decent hosting company that installs this as part of their standard setup (like us !) -
Google Merchant Centre Feed
havenswift-hosting replied to CubeCart Bot's topic in Extension Discussion
A category cannot be deselected within the plugin although this is a trivial task via a MySQL statement. However, if the product status or the category status is disabled, then products would not be selected anyway Ian -
Google Merchant Centre Feed
havenswift-hosting replied to CubeCart Bot's topic in Extension Discussion
Yes it will work on 7.4 as well - I will change the naming of the zip file to 7.2 and above -
An access attempt every 20 minutes is far from being bombarded and if you have proof that the WAF is preventing access (how do you know this and what WAF are you referring to ?) then it is doing exactly what it is supposed to do. Adding additional code to CubeCart would be outside the scope (a WAF is designed to do this) and would be considerably slower at doing the same job. WAFs are used to dealing with hundreds / thousands requests a minute / second so one every 20 minutes isnt even a ripple
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If your hosting server requires 777 permissions on any file or directory then it isnt setup to be secure and you should look to move to a different server / hosting company. Any breach on any site on the server can very easily then go to any other account hosted on the same server
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Remove the Sales items menu
havenswift-hosting replied to SimChris's topic in Customising Look & Feel
The forums contain a huge amount of information, some a perfect solution and some not quite so perfect ! Just be careful when looking at posts this old -
Amzin (Bootstrap Responsive Skin)
havenswift-hosting replied to CubeCart Bot's topic in Extension Discussion
I made those changes to your skin fo you straight away - you may need to remember them for future upgrades (to the skin) along with your other minor skin changes -
How to Fix Database Index?
havenswift-hosting replied to QuotesUK's topic in Install & Upgrade Support
@traylor23 you are very welcome ! One takeaway is that you might want to look into the frequency and accessibility of backups your hosting company is doing. Minimum has to be full off-server backup once per day but even that for busy transactional sites can lead to massive data loss. As an example, we do hourly Continuous Data Protection backups ! -
This will be because your hosting doesnt have ionCube installed - you can try contacting your hosting company and asking them to install but many will refuse as they have set ways of building their servers and will not budge. All plugins from us and also from @Noodleman require ionCube to be installed. We install ionCube on all of our servers by default and @Al Brookbanks will also have it installed
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As it stands, the multi currency option in CubeCart is simply for display / reference purposes- all current payment gateway modules only charge in the store base currency. It isn’t too difficult to amend a gateway plugin to use the customer selected currency for billing but there are many other areas that will still record the amount in the store base currency
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You should 100% get off of PHP 5.6 but really dont think that this will be causing this issue. I havent seen it before but dont have too many sites running 6.4.1 yet but those that are dont have this issue although I dont think any of them would have the Add subcategories to category URL path? setting set to yes