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Everything posted by havenswift-hosting

  1. This wont be anything to do with the upgrade but almost certainly, the SMTP password will be wrong. This is something we come across a lot with our clients - browsers are auto filling a saved password (almost certainly the admin login password you have saved) when you are editing the Store Settings. If all other settings look correct and clicking "Test" fails, clear the password field and enter the correct password, click Save and then Test and almost certainly it will validate OK. The only solution is to disable the auto fill feature in the browser and also dont save passwords in the browser (this is insecure anyway) and use a Password Manager such as the brilliant and free LastPass Ian
  2. The multiple copies will have been the result of a failed or partially completed upgrade and while keeping the ones referenced in the global.inc.php file is correct, it is likely that these are from different versions. You should manually re-upload via FTP, the contents of the admin directory and admin file Ian
  3. Hi Claudia Please log a support ticket in our system and we can help you directly with this. Please provide as much information as possible in the ticket Ian
  4. Yes of course I am aware that CubeCart rebuilds them on demand but unless MWEapril is only talking about having to change a handful (in which case why ask the question in the first place), it has to be much easier and quicker to extract the information from a database backup and restore
  5. only from a backup of the database - that function deletes them from the current database as the warning message clearly states Ian
  6. The defined order does still matter especially in your configuration. If you have defined a number of zip / postal codes in one shipping zone for example 90201, 90202 and then have a second zone that includes the state of California, then the zip code zone needs to be above the second zone so it is processed first. This is used a lot for UK businesses that may define a zone for very local postcodes that could be free, another based on postcodes for Scottish Highlands and islands or Isle on Man or Isle of Wight as shipping costs to these are much higher, then might the rest of the UK - teh zones would need to be in that order top to bottom Ian
  7. You could do this via a plugin - you could define a product quantity at which a popup message would be shown so in your example when defining a price break for a quantity of 10 you could define 8 as a trigger point at which a popup message would be displayed
  8. SMTP with SSL should be port 465 SMTP with TLS should be port 587
  9. That is because those images are cached by your browser - the original ones are not displayed for me as I have never visited your store before. You would be much better to use different image filenames and change the references in the homepage document Ian It is not the CubeCart cache but rather the browser cache
  10. There is no "option" that you can set but you can add coding to your skin to use data made available by the plugin That has nothing at all to do with what I was saying re Trading Standards - they dont like one price being shown on a website and then a different price (due to VAT or any other reason) when consumers come to pay - you cannot do that if you sell to members of the public
  11. Hi Ross Your best bet would still be to use that plugin from @Noodleman - the display can be changed to do what you want so that it shows Ex-VAT or Inc-VAT Unless your website is 100% solely aimed at businesses then displaying prices only Ex-VAT may well land you in trouble with Trading Standards - this was the main reason this plugin was written ! Take a look at how we have implemented it in our Retail Therapy skin on https://www.cubecart-demo.co.uk using a toggle switch to choose between the two pricing schemes but that could also be enhanced to show extra wording if you wanted Ian
  12. The only reason it would have broken your site is if you installed the wrong encoded version for your version of PHP or you don’t have IonCube installed at all on your hosting
  13. I agree that this would be a very good addition to core code, so could somebody add a github issue referencing this thread so @Al Brookbanks can add it to a future version
  14. First question would be do you really need to keep all of the old files - waste of space and possible security risk having them in your live system. CubeCart backup often times out especially on hosting accounts with low limits set but this can happen on many hosting environments if your account is relatively large. The CubeCart backup would only copy files and / or database for that installation anyway. If you are on cPanel, then a full cpmove backup file is the best way but many hosting companies prevent access to this unless you have root access Your only solution maybe to use FTP and export / re-import the database manually Ian
  15. That is the "correct" sort order as it is done character by character left to right Yes - take a look at our enhanced sorting plugin which you can find along with all our other plugins in the extension marketplace here : https://www.cubecart.com/extensions/developer/havenswift-hosting this allow you to specify a custom sort order for products on each category page (as well as adding lots of other possible sorting options) Ian
  16. Cant say I have ever tried and would never recommend put a textual email address on a website as it will be scraped by email harvesters within days - best bet is to give it a try and see
  17. 1) Look in the currency program - that is where the currency symbol is defined 2) and 4) Never edit the definitions.xml file - use the language option as changes via that are stored in the database and not overwritten by upgrades Ian
  18. You have another thread talking about "unknown" content in the offline message - that will be causing the second error message. The first as Brian says, is a hosting / MySQL misconfiguration that is simple to fix (and something we do on all servers as we commission them) but can only be done if you have root access to the server
  19. https://www.google.com/search?q=avigator.geolocation.getCurrentPosition.bind&oq=avigator.geolocation.getCurrentPosition.bind
  20. Don't use cheap generic hosting !! That is a lot of concurrent users and I doubt any standard hosting plan would cope. Cloudflare would definitely help but by itself it cannot sort out underlying hosting issues and there are so many different possible bottlenecks and a large number of possible solutions
  21. I would have no idea until I can look at the current API requirements and see where it differs from the current older software - if you are interested then we can take this to PM or better still, please register on our website and we can continue the conversation via a support ticket
  22. We custom wrote a plugin for a client quite a few years ago but as they stopped using Klarna a couple of years ago, it hasnt been updated since and will almost certainly require some changes to get it to work correctly with their updated API. As there is so little call for it, it isnt something we are likely to do unless the work is sponsored although after saying that, there probably isnt so much to do
  23. Sure,simply create a zip file with all five in and use that as your digital file Ian
  24. As paying by cheque is an offline process, you should use the Print Order Form gateway - https://www.cubecart.com/extensions/payment-gateways/print-order-form Ian
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