Guest Julius Kinyua Posted June 25, 2009 Share Posted June 25, 2009 Hi, I installed the trial version of CC4 but did not manage to make it work since my server did not have the compatible PHP version. I now have the compatible PHP version but the trial version had already expired. I have tried to delete the uploaded files so that I reload a new trial version but I am getting the following errors: 1. When i try to delete old files: Response: 550 Delete operation failed. 2. When i try to upload new files and overwrite old ones : Response: 553 Could not create file Please help. I need to test the platform before i can purchase. Regards. Julius Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted June 25, 2009 Share Posted June 25, 2009 Hi, I installed the trial version of CC4 but did not manage to make it work since my server did not have the compatible PHP version. I now have the compatible PHP version but the trial version had already expired. I have tried to delete the uploaded files so that I reload a new trial version but I am getting the following errors: 1. When i try to delete old files: Response: 550 Delete operation failed. 2. When i try to upload new files and overwrite old ones : Response: 553 Could not create file Please help. I need to test the platform before i can purchase. Regards. Julius This is nothing to do with CubeCart - error 550 is always a pernission problem of some sort. Check the permissions of files within each directory and also check to see that you are seeing any hidden files. The second error is because of the first - remove all the files and directories first Regards Ian Quote Link to comment Share on other sites More sharing options...
Guest Julius Kinyua Posted June 26, 2009 Share Posted June 26, 2009 Hi, I installed the trial version of CC4 but did not manage to make it work since my server did not have the compatible PHP version. I now have the compatible PHP version but the trial version had already expired. I have tried to delete the uploaded files so that I reload a new trial version but I am getting the following errors: 1. When i try to delete old files: Response: 550 Delete operation failed. 2. When i try to upload new files and overwrite old ones : Response: 553 Could not create file Please help. I need to test the platform before i can purchase. Regards. Julius This is nothing to do with CubeCart - error 550 is always a pernission problem of some sort. Check the permissions of files within each directory and also check to see that you are seeing any hidden files. The second error is because of the first - remove all the files and directories first Regards Ian Hi Ian, I have checked the file permission and they are set at 755. I have tried to change to 777 but i get an error message: 550 SITE CHMOD command failed. What is the problem? Regards Julius Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted June 26, 2009 Share Posted June 26, 2009 Hi Julius As I said before - error 550 is always a permission error of some sort. The fact that you are unable to CHMOD files proves that and probably shows that it is the permissions on a directory. Without having access to your system to see directly what is going on, it would be very difficult to tell you any more as you are not giving any detailed information to work with here. Have you tried asking your hosting company - if they cant help or are unwilling to help and you still cant get see what is causing the problem, then I would suggest changing hosting companies to one that can ! Regards Ian Quote Link to comment Share on other sites More sharing options...
Guest Julius Kinyua Posted June 29, 2009 Share Posted June 29, 2009 Hi Julius As I said before - error 550 is always a permission error of some sort. The fact that you are unable to CHMOD files proves that and probably shows that it is the permissions on a directory. Without having access to your system to see directly what is going on, it would be very difficult to tell you any more as you are not giving any detailed information to work with here. Have you tried asking your hosting company - if they cant help or are unwilling to help and you still cant get see what is causing the problem, then I would suggest changing hosting companies to one that can ! Regards Ian Hi Ian, I have managed to sort out the problem with my hosting company. I have then installed the the site successfully but when i go to the store's shop front and admin side, i just see a junk of php code. Please visit www.myshop.co.ke and see what the problem is. Regards, Julius Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted June 29, 2009 Share Posted June 29, 2009 Hi Ian, I have managed to sort out the problem with my hosting company. I have then installed the the site successfully but when i go to the store's shop front and admin side, i just see a junk of php code. Please visit www.myshop.co.ke and see what the problem is. Regards, Julius Hi Julius You either didnt install it correctly or there is still a problem with your hosting - are you sure that your hosting account fully supports CubeCart ? If you are 100% sure that it does support CubeCart then I would suggest you get back onto your hosting company or ask somebody to install CubeCart for you Regards Ian Quote Link to comment Share on other sites More sharing options...
Guest Julius Kinyua Posted June 29, 2009 Share Posted June 29, 2009 Hi Ian, I have managed to sort out the problem with my hosting company. I have then installed the the site successfully but when i go to the store's shop front and admin side, i just see a junk of php code. Please visit www.myshop.co.ke and see what the problem is. Regards, Julius Hi Julius You either didnt install it correctly or there is still a problem with your hosting - are you sure that your hosting account fully supports CubeCart ? If you are 100% sure that it does support CubeCart then I would suggest you get back onto your hosting company or ask somebody to install CubeCart for you Regards Ian I have reinstalled the store and now it is ok except that the product Description box in admin is inactive. Any idea of the cause of this problem? Quote Link to comment Share on other sites More sharing options...
Guest Julius Kinyua Posted July 2, 2009 Share Posted July 2, 2009 Hi Ian, I have managed to sort out the problem with my hosting company. I have then installed the the site successfully but when i go to the store's shop front and admin side, i just see a junk of php code. Please visit www.myshop.co.ke and see what the problem is. Regards, Julius Hi Julius You either didnt install it correctly or there is still a problem with your hosting - are you sure that your hosting account fully supports CubeCart ? If you are 100% sure that it does support CubeCart then I would suggest you get back onto your hosting company or ask somebody to install CubeCart for you Regards Ian I have reinstalled the store and now it is ok except that the product Description box in admin is inactive. Any idea of the cause of this problem? It is now ok. Thanks alot. Quote Link to comment Share on other sites More sharing options...
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