danielkehorne Posted January 30, 2012 Share Posted January 30, 2012 Every morning, I open 2 browser windows, one to log into the Admin panel, the second is on the website home page (have been using Firefox only since the problem with not being able to access the customers when inputting an order). When someone wants to place an order over the telephone, I access their details on the admin page, then log in at the front end of the website as if I am them placing an order online, I enter their password and login. If there is any problem at this stage, it leaves you on the login page. If the customer record has been found, it then returns you to the home page. I then select the product they ask for, add to basket, then the number updated. When I clicked on go to checkout (I tried it twice, the first time by clicking on the button with the words on, the second time by clicking on the shopping cart icon at the top), both times, it took me to the page where it said there was nothing in my basket. At this point, I noticed that it had logged me out so did not recognise me. Has anyone experienced this where users are logged out when checking out. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted January 30, 2012 Share Posted January 30, 2012 I've had the empty cart problem with v5 and seem to have worked around it. See this thread: http://forums.cubecart.com/topic/44813-first-report-of-empty-cart-problem-with-505/ Quote Link to comment Share on other sites More sharing options...
Toucan Web Design Posted January 30, 2012 Share Posted January 30, 2012 We get it sometimes, yes.. wide variety of potential causes sadly, as it's a session bug and sessions get used all over the place. Usually we find it best to clear our cookies and active sessions from the browser when we encounter it, as sometimes that can cause it, especially if the tabs were left over from previous sessions. Other possible causes can be due to the switch from http to https on secure checkouts, a corruption in the session database table (which can be fixed by running a repair on the CubeCart_sessions table in the database administration), and logging into admin in a directory, causing it to store a seperate session cookie in a different path (More a CC3 error that one, I believe CC4 has pretty much solved that one) There are likely even more causes of the bug, but those ones seem to be the most common Quote Link to comment Share on other sites More sharing options...
danielkehorne Posted January 31, 2012 Author Share Posted January 31, 2012 Hi Guys, thanks for the thoughts, we're using Cubecart 4.4.6, has anybody had any experience with the issue on cubecart 4? Quote Link to comment Share on other sites More sharing options...
Guest imjesus Posted November 5, 2012 Share Posted November 5, 2012 Hey there, we get this complaint from 1/100 customers. Frustrating! Did you ever get a reply? I have tried all sorts of fixes, but still... Thanks Quote Link to comment Share on other sites More sharing options...
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