[Resolved] Outgoing Email Settings

[Tidgy]

Hi,

I am getting the following error when testing my email settings. This is the error that comes back when I select SMTP SSL:

SMTP -> FROM SERVER:220-ns28.sovdns.com ESMTP Exim 4.85 #2 Tue, 08 Sep 2015 21:36:59 +0100 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
CLIENT -> SMTP: EHLO www.tagsandtokens.co.uk

When i select SMTP I get the following error:

SMTP -> FROM SERVER:
CLIENT -> SMTP: EHLO www.tagsandtokens.co.uk
SMTP -> FROM SERVER:
SMTP -> ERROR: EHLO command failed: 
SMTP -> NOTICE: EOF caught while checking if connected
SMTP connect() failed.

 

My domain and email (lite) were bought from Namesco and is hosted on Compila (now Vidahost). 

My domain is tagsandtokens.co.uk and on the Namesco email lite I have an email address set up "[email protected]"  When I send an email from my personal email account (gmail) it can see it when i log into my namesco email control panel.

I also have an [email protected] email address set up on the Vidahost hosting package which is where the domain name is set to. I can access those emails by logging into my email account via the Vidahost control panel.

Yes.. perhaps I should just have one!

If Vidahost/Compila will not allow my Cubecart emails to pass through their server then I will have to purchase an email package on Namesco? How do i know they will let the emails go through?

Thank you in advance for your assistance.

Tidgy 

[bsmither]

Certainly, a conversation with your hosting provider is in order.

I have seen situations where the email is managed by a different host that the company where the domain name was purchased. So, I have no concerns or quandries why you did that - as opposed to letting Namesco manage the emails for your domain.

I read above that you can read emails received to your domain, but what about - using the same email client to read - to send an email back to your gmail account?

Also, GMail can be configured to serve as the SMTP server for CubeCart. There are a couple conversations on the forum that discuss how to set that up.

 

[Tidgy]

Thank you for your help.

Your second paragraph helped me greatly! I tried responding to the email and it worked fine so I then tried raising a dummy order on the shop and it did indeed send me an email so it would appear that the message I get when using the 'test' function is just a warning message that comes back from Vidahost when they think it is a spam email. Other than that it is working perfectly.

Thank you again.