Order appears too early

[La vie avec déco]

Hello,

I have the following problem with CC v6:

If a customer leaves his basket before the payment is completed, the order appears in CC, even if the customer has aborted the shopping.

Can I use the settings to configure that the order appears only after the completed payment?

kind regards,

La vie avec déco

[keat]

The order will appear in the cart when the customer clicks the button 'Secure Checkout' at which point the order is marked as 'Pending'.

When the customer has paid, the order should be marked as 'Processing'

 

On the admin side, go to Store Setting, Features Tab. Towards the bottom you can change the Order Status for Admin Email to 'Processing'.

It won't stop an aborted sale from being marked 'Pending' but it will mean that you won't recieve the notification until it's paid

[La vie avec déco]

Hello keat,

even after the second step of shopping, the order ist marked as "Pending", without the order has completed.

But if the customer continues, the order is not marked as "Processing"

The Dashboard Order is not changing. I have to change it manual.

but I can't see, if the order is Pending or if the customer has paid.

 

[keat]

This is one of the issues I have also, I'm guessing when a customer uses the payment gateway and then closes his browser, althought i've been told that this shouldn't happen, it has happened to me 3 times today.

Generally, we would rely on the email from the gateway to tell us if a customer paid before we go out and start checking.