jimmulvaney Posted December 7, 2017 Share Posted December 7, 2017 Hello, I just installed this extension and I have no Idea what I am doing with it. Is there any kind of online documentation? Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 7, 2017 Share Posted December 7, 2017 No, not really. The text entry fields and checkboxes are not difficult to figure out what they are asking for. Please ask any specific questions you may have. Quote Link to comment Share on other sites More sharing options...
jimmulvaney Posted December 7, 2017 Author Share Posted December 7, 2017 Well, I am getting this error.Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries. Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 7, 2017 Share Posted December 7, 2017 Ok, let's look in admin, Request Log. Assuming the UPS module is enabled, and you have some of their shipping methods checked, the request and response will be logged in the Request Log. Quote Link to comment Share on other sites More sharing options...
jimmulvaney Posted December 7, 2017 Author Share Posted December 7, 2017 Request Log: Today, 15:00 Request Sent - http://www.ups.com/using/services/rave/qcostcgi.cgi?accept_UPS_license_agreement=yes&10_action=3&13_product=2DA&14_origCountry=US&15_origPostal=02375&19_destPostal=&22_destCountry=US&23_weight=0.6&47_rateChart=Regular%2BDaily%2BPickup&48_container=00&49_r accept_UPS_license_agreement=yes&10_action=3&13_product=2DA&14_origCountry=US&15_origPostal=02375&19_destPostal=&22_destCountry=US&23_weight=0.6&47_rateChart=Regular%2BDaily%2BPickup&48_container=00&49_residential=1 Response received UPSOnLine5%Missing ConsigneePostalCode%6830 Attached a screenshot of the UPS back-end Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 7, 2017 Share Posted December 7, 2017 (edited) I think the Consignee is the recipient of the delivery. So, what may be happening is that for the customer's order, during checkout, and before entering the delivery address info, CubeCart is contacting UPS for a rate request -- estimated at this point. Now, the latest versions of CubeCart has two options: suppress getting shipping estimates until the delivery address is known, or use the store's physical address as the estimated delivery address. The first is at admin, Store Settings, Features tab, "Disable initial shipping & tax estimates" is checked. The second is at admin, Store Settings, General tab, "Zip Code" (or Postal Code). Make sure there is a postal code in this field. Hopefully choosing either of these options will stop the confusing error message about no shipping methods available. Edited December 7, 2017 by bsmither 1 Quote Link to comment Share on other sites More sharing options...
jimmulvaney Posted December 7, 2017 Author Share Posted December 7, 2017 I think that fixed it! I won't know until tomorrow because I can't test it now, but I am no longer getting that error. Thanks for the help! Quote Link to comment Share on other sites More sharing options...
jimmulvaney Posted December 8, 2017 Author Share Posted December 8, 2017 Alright, it looks like it worked. But now how do I calculate handling cost for the extension? because these prices are way off. Is that per lb? Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 8, 2017 Share Posted December 8, 2017 How UPS decides what to charge for its shipping services are not precisely known. I suppose generally the rate quoted involves weight and distance. You say "it worked", but you didn't say which option you chose: supress estimates until actual delivery address known, or show estimates based on shipping the package back to your store's physical location (which, of course, would be way off compared to shipping across the country). Also, the rates quoted would (presumably) be the same as if you carried the package into a UPS store. This is opposed to having a UPS merchant shipping account, and through that account, enjoy "negotiated rates". Cubecart's UPS module is not coded to communicate for negotiated rates. 1 Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 8, 2017 Share Posted December 8, 2017 The module allows for a "handling cost". This is understood to be what it costs you in your manpower costs for the price of the box and the time it takes to pack the box and get it to the UPS store. 1 Quote Link to comment Share on other sites More sharing options...
jimmulvaney Posted December 8, 2017 Author Share Posted December 8, 2017 I see. That actually explained a lot to me. For the record, I used the 1st option "Disable initial shipping & tax estimates" and it got me to the screen where I was able to choose a shipping option. That being said after estimating a good handling cost, the prices make much more sense to me now. Thank you again for the assistance! Quote Link to comment Share on other sites More sharing options...
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