LKW Posted February 7, 2018 Share Posted February 7, 2018 (edited) I just got my site set up and created a test account and added an item to the cart. It shows up in the cart but when I click on Checkout it goes to the Add Address registration screen even though I have logged in with the account. There are no errors reported. Anyone have any ideas? Technical Details CubeCart Version 6.1.13 PHP Version (5.6 Recommended) 5.6.31 MySQL Version 5.5.5-10.2.11-MariaDB-log Image folder size 323.22 KB Download folder size 0.00 KB Max. Upload filesize 128M Browser user-agent Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 Server Software Apache Edited February 7, 2018 by LKW Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 Welcome LKW! Glad to see you made it to the forums. CubeCart does require an address to checkout. If the customer is logged in, but has not created a Billing Address (and optional Delivery Address), CubeCart will have the customer do this. The Customer's Account settings pages has an Addressbook. If the visitor is not logged in (a 'ghost' customer'), the checkout page will have an in-line form for the customer to fill out an address. Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 I checked the customer file and there is a billing/delivery address listed. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 Does the address shown in the Addressbook have both a checkmark for the Billing Address and also the Default Delivery Address? Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 (edited) This is what it shows. Edited February 7, 2018 by LKW Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 What does it show here: www.mystore.com/index.php?_a=addressbook Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 It just shows a loading circle and never loads anything. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 Stupid question coming ------ did you replace www.mystore.com with your actual store's web address? Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 (edited) I also went into the customer account and deleted the address and re-entered it, no difference. Edited February 7, 2018 by LKW Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 "when I click on Checkout it goes to the Add Address registration screen even though I have logged in" When you are viewing the cart, the web address should be index.php?_a=checkout. Is this true? Having logged in, you should see the customer's name in the upper-right corner. And you should see a Billing Address block and a Delivery Address drop-down selector with Add Address button under it. Is this being shown? Or are you at index.php?_a=confirm ? Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 From home page, I click on the cart symbol and it just shows /# when I click on Checkout it goes to the Add Address page with /index.php?_a=addressbook&action=add The customer name is listed in the upper-right. I never see index.php?_a=confirm ? Also after I click on the cart the cart window only stays open for about 3 or 4 seconds. If you want I can send you the URL so you can see exactly whats happening. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 When you click the shopping basket icon, there is a fade-in box labeled "Your Basket". At the bottom of this box, there is a green "Checkout" block. (True, this fade-in box will fade-out after five seconds.) If you hover the mouse cursor over the green "Checkout", the web browser should indicate what web address this points to (perhaps shown at the bottom of the screen). That link should be: www.mystore.com/index.php?_a=checkout But, your browser shows you this link as /index.php?_a=addressbook&action=add (or, eventually, takes you there). Try this please. Log out as the customer. Log out as the admin. Then, add an item to the cart, click the shopping basket icon, click the green Checkout in the fade-in box. Where do you end up? Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 I logged out as admin but I can't log out as the customer. I closed the store window and reopened it but I still couldn't log out. I did hover over the green Checkout and it showed /index.php?_a=checkout then went to the /index.php?_a=addressbook&action=add Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 Can't log out as the customer? Did you use the admin's "Login As >>" when viewing the customer's details? (not saying this is a problem -- just want to keep it on the table or dismiss it as a potential contributor to this situation). Do you know how to delete cookies that come from your store's domain? If so, delete those cookies. That will log you out! Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 I got logged out and added an item to the cart. I clicked Checkout and put in a bogus customer and I got this error: This is something entirely different that I will need to figure out this problem and see if the original one is fixed. That's a job for tomorrow, it's almost 1 o'clock here and I'm not thinking straight. Thanks for your help. I'll tackle this monster tomorrow. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 For a newly installed store, there is one more step -- install a shipping module and a payment gateway module. The simplest ones are: https://www.cubecart.com/extensions/shipping-methods/flat-rate https://www.cubecart.com/extensions/payment-gateways/print-order-form Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 I have installed the USPS module to ship only to US. I selected First Class, First Class Parcel, Priority, and Retail Ground. When I go through the process of adding to the cart and selecting Checkout the shipping defaults to Priority 2 Day. The shipping choice drop down only lists that option. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 In admin, check the Request Log. The USPS response should be logged there. Given all the parameters sent to USPS, they respond with all the services that are appropriate. The module then filters for only those you are willing to ship. So, in this case, First Class is not appropriate, and neither is Ground. Priority (the USPS fills in how many days they estimate it will take to deliver) is appropriate. Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 Since I have several choices checked how does USPS determine the appropriate way? Sometimes 1st class parcel is less than Priority and I would like to give customers a choice based on the postage cost. Is this possible? Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 Passing all the shipping parameters to USPS, they respond with all the services that are appropriate. The module then filters for only those you are willing to ship. To offer all possible shipping methods the USPS has determined is appropriate (and the associated cost for each of those methods), check all of the module's check boxes. CubeCart will list all eligible shipping methods, the cheapest cost being pre-selected in the drop-down seen at checkout. Quote Link to comment Share on other sites More sharing options...
LKW Posted February 7, 2018 Author Share Posted February 7, 2018 So the USPS determines the cost and customers have no control? I guess I'll live with that. Thanks for all the help. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2018 Share Posted February 7, 2018 When at the Post Office and wanting to ship a box somewhere, the PO viewpad will show a list of appropriate and available shipping methods. The customer chooses delivery time vs. cost. This is very much like what is shown to the customer in CubeCart's checkout. Quote Link to comment Share on other sites More sharing options...
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