Jump to content

reCAPTCHA error: The verification code was incorrect.

Recommended Posts

Having issues with reCAPTCHA.  This is a new installation on a new server (AWS EC2) using the latest cubecart code (6.2.2) with the foundation skin. When attempting to checkout, I keep getting the following error:

The verification code was incorrect. Please try again.

- I tried to delete my Google reCAPTCHA keys and start again (thinking it was a configuration error the first time around) but that didn't seem to make any difference.

- The cubecart admin setting is for `Invisible reCAPTCHA (Recommended)`

- The reCAPTCHA admin is also set for Invisible and has the correct domain settings (even added the public EC2 address for good measure)



Really puzzled why this isn't working. Any suggestions? Anything I missed?



Also worth noting that I do see this badge in the bottom right corner... saying that this site is protected by reCAPTCHA. 


Share this post

Link to post
Share on other sites

Check the request log in the admin control panel as the cURL request to verify the data with Google may be failing due to firewall or something. 

Share this post

Link to post
Share on other sites

Looks like the Request log is showing timeout errors.  Any idea how to address these timeouts?

Request Sent - https://www.google.com/recaptcha/api/siteverify?secret=6LeE93IUAAAAAAcPSniZ87iFANQlbZaiWxJTw7kA&response=03AL4dnxrR8P5aW37oLzCkR_HAU5upJRDSP0dLuRBuNIdgKovpRtioS_qPdGxfrDZgbmtflPikG8nhn1NtHXluzGDcgAy5IjCItQSUuzV66KQgn4SLBwWygcOv_GgtTkbsOcKp26cwxTLiQaNh-Vnisecret=6LeE93IUAAAAAAcPSniZ87iFANQlbZaiWxJTw7kA&response=03AL4dnxrR8P5aW37oLzCkR_HAU5upJRDSP0dLuRBuNIdgKovpRtioS_qPdGxfrDZgbmtflPikG8nhn1NtHXluzGDcgAy5IjCItQSUuzV66KQgn4SLBwWygcOv_GgtTkbsOcKp26cwxTLiQaNh-Vnim1W6Wm_6asVDdYzhH2av4vQqzcjSYPscwdLsABRiaVqspTBcn2DOXVMp9rHEzJ7sdmqzNB2yLA55gthZsgudMVf4NuPByWoi6X4HzPh9ElL4czEZuzbd2SM6_9aCdb-ICzn3GhECJIUYpkEDKmwLZ5t89ZFX37tF0Zg&remoteip=***.***.***.***
Error:cURL Error (28): Connection timed out after 15000 milliseconds
Response received
Edited by joelsawyer

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now