Jump to content

customer changed order

Recommended Posts

We had an instance (again) where a customer pressed the 'secure checkout' button which triggers the store email.

Customer then landed on the gateway page, but pressed the back button and changed the delivery address.

Pressing the 'secure checkout' button a second time does not trigger another store email.

Subsequently we delivered to the wrong address.


Is there a way we can get the store to re-issue a store email upon a subsequent press of the 'secure checkout' button.


Link to post
Share on other sites

Forget this. I've discussed with the staff memberand changed the site to email at processing instead.

It's one extra process for her to deal with but should fix the problem.

Edited by keat
Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...