Claudia M Posted September 22, 2020 Share Posted September 22, 2020 I had a customer contact me last night stating that when she pressed the secure checkout button nothing happened, it didn't send her to the next page. I checked it at the time and it worked for me as the admin. This morning I logged in as a "test customer" and I had the same problem as the customer last night - it didn't send me to the next step in the checkout process. Just noticed .. It won't connect to PayPal either. I get the spinning circle Just now noticed ... It I turn off invisible Recaptcha it works Link to comment Share on other sites More sharing options...
bsmither Posted September 22, 2020 Share Posted September 22, 2020 For the benefit of others, please state, if possible, the browser used and its version. Link to comment Share on other sites More sharing options...
Claudia M Posted September 22, 2020 Author Share Posted September 22, 2020 FireFox Version 80.0.1 Link to comment Share on other sites More sharing options...
bsmither Posted September 22, 2020 Share Posted September 22, 2020 I see that you are using reCaptcha Checkbox for the moment? Link to comment Share on other sites More sharing options...
Claudia M Posted September 22, 2020 Author Share Posted September 22, 2020 Yes, I switched over because the checkout works with this. Link to comment Share on other sites More sharing options...
bsmither Posted September 22, 2020 Share Posted September 22, 2020 Firefox has a javascript console that will report if there is any problem with javascript-powered events, such as the reCaptcha Invisible functionality. Perhaps you can re-enable the Invisible mode (be sure to force your browser to reload page resources), replicate the problem, and see if the console has anything to report. The easy way to get to the console is CTRL-SHIFT-K. Link to comment Share on other sites More sharing options...
Claudia M Posted September 22, 2020 Author Share Posted September 22, 2020 I'll have to wait on that. I just emailed last night's customer that all was working now and I'd hate for it not to be if she tries to make her purchase again. Link to comment Share on other sites More sharing options...
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