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Unexpected Increase in Declined and Pending Orders with PayPal


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Everything was working fine for us about a week ago but since last weekend we have seen constant pending and declined orders on our site everyday using PayPal commerce. I cannot pin it down to any one thing and have re-installed the PayPal Commerce module to the last known one that worked successfully with our site but it is still occuring daily.

Customers are providing very little feedback other than they can't pay or are declined and it is happening with any amount from a small sum to the larger orders we sometimes recieve.

I have also placed live test orders and cannot replicate a payment problem.

I am not aware of any issues with PayPal so is anyone else experiencing an increase in problems processing PayPal or do I need to seek technical help to resolve this?


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